IT Support Specialist

Department

This position is within FSU's Department of Information Technology Services (ITS)

This is an entry level position with the NCT-Operations group. This position will primarily focus on Network repairs, VLAN changes, port activations, UPS repairs, Res Net repairs and assist the Network Administrators on projects.

This position serves as the operations deployment specialist, under the direction of the Network Specialist, providing troubleshooting and problem resolution as subject matter expert. Will also provide general IT support to include installing, problem solving, troubleshooting, repairing, and maintaining network communications infrastructure to include but not be limited to voice, video, data, access, security and IP devices throughout the University network.

Port programming and installation of IP (Internet Protocol) based equipment such as : SIP VoIP instruments, cameras, security devices, Ethernet switches, wireless access points, and other network equipment. Performs debugging functions that may include solutions to complex technical problems primarily involving the deployment of this equipment. A state vehicle, golf cart, utility vehicle, or all‑terrain vehicle will be used to reach site premises.

A valid driver's license will be required in order to operate vehicles.

Reviews, interprets, and prepares worksheets, estimates, services orders, and network diagrams describing nature of voice, video, security and data communications systems to be installed and / or repaired. Provides detailed records of all work activity.

Performs network system management through the use of wireless management platform, virtual local area network (VLAN) management tools and other similar systems.

Designs, coordinates, installs, rearranges, repairs / splices network cabling for all communications networking to include but not limited to fiber optic cable, Cable Television (CATV) and other coaxial cable, building infrastructure Unshielded Twisted Pair (UTP), Shielded Twisted Pair (STP), and Local Area Network (LAN) cabling. Coordinates with network management concerning cable plant and building wiring installations, repairs, changes, and design.

May serve as an on‑site work coordinator in the absence of or at the request of the Supervisor and may recommend internal policies and procedures. Also, may serve as liaison with other University subject matter experts.

Performs other duties as required and moves heavy objects of 25 pounds or more.

Performs duties in compliance with ITS policies, guidelines, and processes pertaining to support requests, work orders, project management, change management, and incident management. Appropriately utilizes associated tools in accordance with ITS standards.

Bachelor's degree or a high school diploma or equivalent and four years of experience. (Note : or a combination of post high school education and experience equal to four years.)

Ability to perform the physical requirements of the position to include moving heavy objects of 25 pounds or more.

A valid Florida or Georgia driver's license or the ability to obtain one.

A candidate looking to grow in the data Networking field.

Helpful

Reliable, responsible, self motivated candidate that can operate well in a team environment.

What is a typical day in this position?

This position will primarily be working out in the field.

What can I expect in the first 60-90 days?

Fast Pace busy work environment

One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity.

At FSU, there's the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas…