Senior Case Manager

The Senior case Manager gathers information from the youth and family in order to develop and monitor the case plan. The Senior Case Manager is required to pay attention to detail, time management, and communication skills to engage the family and work with other agencies and/or. Senior Case Manager is a leader in their program Office and will serve as a backup to Supervisor and Case Managers as needed.

• Bachelor’s Degree, or an Associate degree with two years of experience working with youth. A combination of education and appropriate experience can be substituted for degree. Master’s Degree preferred.
• Three (3) years’ experience in case management and/or youth and family counseling to include demonstrated leadership experience. Familiarity with Juvenile Justice System and community resources preferred.
• Must possess a valid Florida Driver’s License and Auto Insurance.

• Utilize and update internal electronic databases continuously and consistently with requirements, case details, etc.
• Communicate with team and maintain knowledge of all available community resources, classes and groups.
• Schedule and attend school related staffing, when needed.
• Attend and facilitate client classes as required.
• Electronically document, in detail, all case and field notes within 72 hours, utilizing the Juvenile Justice Information System
• Use discretion to close cases successfully or unsuccessfully.
• Manage daily work schedule and work independently in thefield without direct supervision.
• Serve as a trainer and mentor to newly hired and current Case Managers.
• Perform supervisory duties when needed.
• All other duties as assigned.

• Manage a case load of diverted youth by providing supervision to youth through individual, collateral and family contacts.
• Complete program entry paperwork on all youth within timeframe defined by Standard Operating Procedures.
• Required to drive daily for client visits, school checks and meetings
• Make appropriate referrals to community agencies and follow-up within a timeframe defined by Quality Improvement Standards.
• Ensure thatyouth is complying with all sanctions and goals as outlined on theirplan.
• Maintain contact with all collateral services and Juvenile Justice Probation Officers as needed and within timeframe defined by Quality Improvement Standards.