Case Aide

Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant.

LSF is seeking a talented Case Aide who wants to make an impact in the lives of others.

The Case Aide is responsible for assisting in the day-to-day tasks to ensure that case management services are provided to clients in a timely manner. The Case Aide is required to maintain a flexible, organized, and efficient work schedule and is subject to work extended hours.

• Determines eligibility by requesting the official documents that proof that the participant is eligible for the program.
• Must ensure that clients are properly enrolled into the program’s internal intake system.
• Ensure DHS eligibility documents are uploaded to CMS and WEB‑RSDS systems.
• Completes ACCESS form for benefits such as Cash, Food Stamps, and Medicaid (if needed). Provide copy to client of Registration form and all documents sent to DCF.
• Drive clients to facilitate program services, may include transportation to appointments, visits, interviews, or other appointments as per contractual requirements as needed.
• Create client intake case files with necessary intake documents.
• Assist with filing, closing, and with overall daily maintenance of records found in the physical case file.
• Assist with compiling electronic and physical files for ORR or DCF upon request.
• Assist case management with creating FSSP packets, data entry documentation and provide CRS orientation to client as part of CRS plan.
• Ensure the provision of follow up service phone calls are conducted every 30 days of clients been registered in the program.
• Assist with the coordination of referrals for in‑house services.
• Attend all organizational required trainings and facilitate trainings as needed.
• Attend all departmental and program meetings to ensure that up‑to‑date information is received and/or provided and to ensure that changes to policy or practice are implemented and adhered to.
• Assist with the submission of monthly reports.
• Provide and facilitate information as needed for monitoring activities.
• Travel as needed for trainings, conferences, or to transport clients.
• Attend training that will enhance professional growth in the area of case management documentation, or other topics as deemed appropriate by the Program Manager.
• Maintain a safe, clean, and hazard‑free work area.
• Ensure the proper supervision of youth at all times.

• Must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs.
• Able to react to change productively and handle other essential tasks as assigned.
• Work on special projects with minimum supervision.
• Back up in the absence of the legal assistant.
• Performs other duties as assigned or required.

• Must possess a clean/valid Florida Driver License, reliable transportation, and proof of Insurance (transcript of driving record will be requested from the Department of Motor Vehicle at the time of hire).
• Able to sit and stand for long periods of time, utilizes telephone, computer, and other office equipment.
• Able to work in a fast-paced environment.
• Must be able to work flexible and long hours.

High School Diploma or GED, or other relevant degree or equivalent experience.

Experience working with clients; comfortable working closely with diverse client base.

• Clerical, typing and computer proficiency required.
• Good written, verbal communication and interpersonal skills with persuasive abilities.
• Must exercise discretion and good judgment in dealing with sensitive issues.
• Able to work with the public.
• Able to follow written and oral instructions.
• Able to work independently and with minimal supervision…