Senior Services Case Aide

Day-to-day activities within the area of responsibility. Individual calendar to ensure timely attendance for meetings and completion of work. Discuss with Case Manager, items as needed for general guidance and direction.

• Provide assistance that is complementary and supplemental to the duties performed by case managers for senior services. Duties are performed under the directions of the case manager. Case aide activities include assistance in implementation of care plans; assistance in identifying community resources; follow-up contacts with clients between quarterly visits; supervision of direct services activities; delivering supplies to clients and travel time related to the client’s case.
• Assist case manager and clients with care plan implementation, by reviewing the documentation of services delivery and assuring that services have been provided in accordance with the care plan.
• Contact clients to determine satisfaction with service provision.
• Provide oversight and supervision of direct services to clients. Assist the case manager to coordinate delivery of services authorized in the care plan by developing schedules for direct service providers as appropriate.
• Review and verify service reports, billing, vouchers and receipts for in-home services.
• Arrange client services according to the care plan, including contacting service providers to arrange services authorized by the case manager, or contacting service providers on behalf of clients to arrange medical and dental appointments, and transportation of such appointments.
• Assist clients and/or caregivers to compile information and complete applications for other services and/or for public assistance.
• Document activities performed in case records, which include pertinent information that is updated when conditions change or following contacts with clients.
• Assist case manager and clients by delivering supplies and equipment to clients, where needed, as authorized by the case manager.
• Tabulate and postdate in record books.
• Operate office machines such as computer, typewriter, adding, calculating, and copy machines, as needed and/or available.
• Prepare correspondence; prepare outgoing mail, as requested by case manager. Greet and assist visitors.
• Provide intake service to telephone callers, including the provision of information and referral.
• Attend all pre-service and in-service training and/or workshops, as required.
• Uphold strict confidentiality standards with respect to agency and client information, taking care not to discuss privileged information to other employees, clients or other outside the agency, in accordance with agency policy and in compliance with provisions of Health Insurance Portability Act.
• Assist supervisor in agency emergency preparedness activities before and after a weather related or other disaster in order to insure that the agency meets its civic responsibility to older residents in a disaster. Such activities may include securing agency property, documents and/or client files, calling clients to notify them of impending storms and assisting them in securing necessary transportation in an evacuation.
  
  After the disaster, activities may include assisting supervisor in assessing the status of agency facilities, calling clients in order to determine their location and status, and providing services that may not be those provided during normal times.
• Any and all other duties as assigned.
• Responds to work during a declared state of disaster.

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several…