More jobs:
ITSM Release Management/DPR Sustainment & Software Developer
Job in
Tallahassee, Franklin County, Florida, 32318, USA
Listed on 2026-10-18
Listing for:
SGS Consulting
Full Time
position Listed on 2026-10-18
Job specializations:
-
Software Development
Software Engineer, DevOps
Job Description & How to Apply Below
Location: Tallahassee
Job Responsibilities
- Develop, configure, and maintain Service Now applications, workflows, and custom solutions
- Support ITSM modules with a focus on Change and Release Management
- Design and implement Digital Product Release (DPR) workflows and governance processes
- Build and maintain APIs, integrations, and automation using REST and SOAP services
- Develop scripts using JavaScript and Python for Service Now customization and enhancements
- Collaborate with business stakeholders to gather requirements and translate them into technical solutions
- Maintain technical documentation including design specifications, test plans, and user guides
- Support sustainment of enterprise Service Now platforms and resolve production issues
- Integrate Service Now with CI/CD tools such as Jenkins, Git Hub, and Azure Dev Ops
- Automate release processes including approvals, scheduling, risk assessments, and post-release reviews
- Monitor system performance and implement improvements for scalability and efficiency
- Support CMDB and CSDM data models and ensure configuration integrity
- Participate in Agile development processes and Dev Ops practices
- Identify opportunities for automation, AI integration, and process optimization within Service Now
- Strong experience with Service Now development, configuration, and customization
- Hands-on expertise in ITSM modules, especially Change and Release Management
- Proficiency in JavaScript and Python for scripting and automation
- Experience with Flow Designer, Business Rules, Script Includes, and Client Scripts
- Strong knowledge of REST and SOAP APIs and system integrations
- Experience integrating Service Now with CI/CD pipelines (Jenkins, Git Hub, Azure Dev Ops)
- Understanding of CMDB and Common Service Data Model (CSDM)
- Experience with Agile methodologies and Dev Ops environments
- Strong analytical, troubleshooting, and problem-solving skills
- Experience with Service Now Incident, Request, and Knowledge Management modules
- Familiarity with Automated Test Framework (ATF) preferred
- Strong communication and stakeholder collaboration skills
- Ability to work independently in a fast-paced remote environment
- Bachelor’s degree in Computer Science, Information Technology, or related field required
- 4+ years of experience in Service Now development and platform administration
- Service Now Certified System Administrator (CSA) preferred
- Service Now Certified Application Developer (CAD) preferred
- Experience working in enterprise or regulated environments preferred
- Background in ITSM, Release Management, or Dev Ops strongly preferred
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