Dispatcher, Transportation

Dispatcher at Waste Pro USA (Fanning Springs Location)

The purpose of the Dispatcher position is to communicate with Waste Pro drivers to respond to incoming service orders, schedule service, resolve route and service issues and complete daily routing dump and crew data entry. Distribute information to driver teams as needed.

• Maintain contact between drivers and home base, dispatching drivers to calls as they are received, using information on customer needs, drivers' locations and loads, and daily factors to balance cost and speed of response.
• Assign routes and service tickets to appropriate drivers throughout the day and for the next day; close service tickets each day.
• Plan, distribute, monitor and follow‑up daily route assignments for residential, roll‑off and commercial drivers to ensure customers are serviced per Waste Pro standards and agreements.
• Troubleshoot and resolve potential delivery and pick‑up problems before they result in service issues. Effectively communicate with both drivers and customers to ensure customer satisfaction. Communicate service changes to Sales staff.
• Answer incoming calls from Customer Service and provide requested route information and/or follow up. Work directly with Customer Service Manager, Operations Manager and the Driver to ensure prompt follow‑through of all issues. Distribute county requests to route supervisors.
• Communicate with maintenance shop personnel and serve as an emergency point of contact to drivers.
• Review route paperwork, enter customer information to database, and close work orders from previous day routes, paying close attention to detail, identifying and correcting any issues. Record and document information from drivers and distribute to appropriate departments.
• Maintain all data in appropriate systems including the following:
  Verify all dump tickets have been received and entered into Tower. Close tickets and note in Trackese. Enter new drivers, truck and route data information in Tower. Enter "Crew Out" into Tower and provide to Supervisors.
• Print, review and make data entry corrections to productivity reports for route supervisors daily.
• Distribute and maintain driver phones/radios – including completion of software updates, and charging phones every evening.
• Additional responsibilities may include uniform tracking, time‑card review for Drivers, reconciliation of supervisor fuel tickets, and maintenance of PPE inventory. Ensure supplies are on hand for necessary forms. Prepare Saturday work.

• Employees in this job classification must attend and participate in corporation‑sponsored training courses as assigned.
• Employees in this job classification are responsible for keeping up to date on current technology, as job appropriate, being used by Waste Pro USA.
• Any additional job duties that may be assigned by the Supervisor.

Normal setting for this job is: office setting.

• Entry level

• Full‑time

• Management and Manufacturing
• Industries
• Utilities