Field Operations Manager

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Via is on a mission to create public transportation systems that provide greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data‑driven, and efficient digital networks.

As a Field Operations Manager on Via’s Operations team, you will keep our services running reliably for the communities that depend on them. This boots‑on‑the‑ground role involves leading daily operations, tackling real‑time challenges, and continuously elevating the rider and driver experience. The position is fully in‑person with onsite five days per week and requires flexibility for occasional evenings, Saturdays, and extended hours as business needs arise.

• Run the daily onsite operations and ensure safe, reliable, and accessible transportation.
• Make real‑time decisions about fleet, driver supply, compliance, rider needs, and unexpected issues.
• Manage the full employee lifecycle for drivers—scheduling, PTO approvals, timesheet approvals, daily inquiries, performance conversations, and adherence to workplace policies.
• Support drivers by building strong relationships, mentoring, delivering performance feedback, and addressing concerns.
• Translate rider and community feedback into tangible improvements; collaborate with internal teams to implement actionable operational enhancements.
• Use data and technology to analyze service performance, diagnose problems, and implement efficiency improvements.
• Act as the operational bridge between city partners, drivers, and Via central teams.

Who you are:

• Operationally experienced with a background in people management, logistics, customer service, or process‑oriented work.
• Relationship oriented, earning trust through clear communication and follow‑through.
• Hands‑on and proactive, preferring to be in the field and solving problems where they happen.
• Tactical and strategic, capable of problem‑solving in the moment while thinking long‑term.
• Mission driven, motivated by expanding access to transportation and improving community mobility.
• Based in the Sarasota area and ready to be onsite five days a week.

Compensation and Benefits:

• Salary range: $65,000−$75,000 per year (final salary determined by experience, knowledge, and skills).
• Generous benefits package, including free medical plans and 401(k) matching.

Via is an equal opportunity employer.