Air Logistics Customer Care Specialist

Air Logistics Customer Care Specialist

Join to apply for the Air Logistics Customer Care Specialist role at Kuehne+Nagel
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When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

• With shipment ownership, drive the most efficient way of file handling and availability of customer data and requirements, in order for stakeholder teams to deliver according to customer expectations. At the same time, ensure regulatory and compliance adherence.
• Ensure consistent shipment monitoring and proactive customer communication, and effectively handle and respond to customer feedback, complaints and escalations, ensuring swift corrective actions.
• Ensure awareness of customer-facing digital solutions and encourage usage by our customers. Participate in trainings, as needed, for up-to-date knowledge.
• When assigned to customer implementations, as either support or lead, bring active involvement and ensure participation by OCC/RCC/OM, as required. And participate in GCIM Scalable trainings.
• Manage and develop customer growth and stay on top of customer retention.
• Drive maximisation of profitability with a high focus on spot quotation execution and fast response time, by upselling and promoting KN products. Ongoing GP analysis, as well as liaising with stakeholders responsible for procurement.

• One to 2 years of customer service experience.
• 1 year of freight forwarding experience (preferred).
• Knowledge and experience of freight forwarding, its processes and regulations (preferred).
• Commercial drive and mindset.
• Communication, problem and conflict resolution skills.
• Knowledge of KN standard operating model and products (preferred).
• Strong collaboration and communication skills, with the ability to foster cross-team alignment.
• Ability to adapt to changes.
• Customer solutions orientation and conflict resolution. A constant drive for customer satisfaction in parallel with profitability maximization.

Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401(k) retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles.

Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.

We are committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment).

Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.

Entry level

Full-time

Distribution, Supply Chain, and Customer Service;
Transportation, Logistics, Supply Chain and Storage.