Customer Service Representative - Packaging Distribution

Customer Service Representative
- Packaging Distribution### Customer Service Representative
- Packaging Distribution Apply:
Flower Mound, TX (Enterprise):
Jeffersonville, IN (589):
Grand Rapids, MI:
Lone Butte, AZ:
Las Vegas, NV:
Full time:
Posted Yesterday:
End Date:
December 1, 2026 (26 days left to apply):
R23393
** Job Summary
** The Customer Service Representative - Packaging Distribution is responsible for developing and maintaining positive account relationships by functioning as a customer service contact in order to meet customer expectations and increase profits both internally and externally.  
** Principle Duties and Responsibilities
*** Works directly with customers, sales teams, vendors, and internal operations to ensure adequate stocking levels of product.
* Responds promptly and professionally to customers' questions regarding pricing, billing, delivery, purchase orders, and follow up requests.
* Maintain clear communications with customers and internal teams regarding order status, delays, and resolutions.
* Process customer transactions and maintain accurate order records in the company's management system.
* Accurately enter and maintain product specifications, units of measure, and pricing.
* Conducts price comparisons and communicates information as required
* Communicates with internal departments and external vendors to address customer needs.
* Assists in resolving accounts receivable problems and opportunities.
* Prepares various reports and maintains records as required
* Performs other duties as required  
** Qualifications
* ** Minimum of an associate's degree preferred
* Minimum of two years of customer service experience
* Preferred protective packaging knowledge
* Preferred packaging distribution experience.
* Working knowledge of Microsoft Office, including Excel, Word, Outlook and other software for business applications### Hourly/Salary Pay Range: $50,000 - $100,000 annually dependent on experience
* * pay range may be adjusted depending on cost of living  Bonus/Incentive Pay For hourly positions with incentive pay:
Incentive pay may be available for certain job roles and may include piece rate incentives, weekly production bonuses, and trip rate bonuses. A discretionary annual bonus based on Company and business unit performance may also be provided.  Benefits currently offered to our employees:
• Medical insurance
• Health savings account with company contribution
• Dental insurance
• Vision insurance
• Basic and voluntary life insurance
• Disability insurance
• 401(k) plan with company match
• Paid vacation and holidays
• Stock purchase program with employee discount
• Educational reimbursement
• Wellness programs and challenges
• Other supplemental benefits
* The Company is an Equal Opportunity Employer.
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