Customer Service Representative - Packaging Distribution

Customer Service Representative
- Packaging Distribution

The Customer Service Representative
- Packaging Distribution is responsible for developing and maintaining positive account relationships by functioning as a customer service contact in order to meet customer expectations and increase profits both internally and externally.

Principle Duties and Responsibilities

• Works directly with customers, sales teams, vendors, and internal operations to ensure adequate stocking levels of product.
• Responds promptly and professionally to customers' questions regarding pricing, billing, delivery, purchase orders, and follow up requests.
• Maintain clear communications with customers and internal teams regarding order status, delays, and resolutions.
• Process customer transactions and maintain accurate order records in the company's management system.
• Accurately enter and maintain product specifications, units of measure, and pricing.
• Conducts price comparisons and communicates information as required
• Communicates with internal departments and external vendors to address customer needs.
• Assists in resolving accounts receivable problems and opportunities.
• Prepares various reports and maintains records as required
• Performs other duties as required

Qualifications

• Minimum of an associate's degree preferred
• Minimum of two years of customer service experience
• Preferred protective packaging knowledge
• Preferred packaging distribution experience.
• Working knowledge of Microsoft Office, including Excel, Word, Outlook and other software for business applications

Hourly/Salary Pay Range: $50,000 - $100,000 annually dependent on experience
* * pay range may be adjusted depending on cost of living

Bonus/Incentive Pay

For hourly positions with incentive pay:
Incentive pay may be available for certain job roles and may include piece rate incentives, weekly production bonuses, and trip rate bonuses. A discretionary annual bonus based on Company and business unit performance may also be provided.

Benefits currently offered to our employees:
• Medical insurance
• Health savings account with company contribution
• Dental insurance
• Vision insurance
• Basic and voluntary life insurance
• Disability insurance
• 401(k) plan with company match
• Paid vacation and holidays
• Stock purchase program with employee discount
• Educational reimbursement
• Wellness programs and challenges
• Other supplemental benefits

The Company is an Equal Opportunity Employer.