Portfolio Manager

Join to apply for the Portfolio Manager role at Mitsubishi HC Capital America, Inc.

Base Pay Range
: $70,000.00/yr – $97,000.00/yr

Position Overview

Location:

Flower Mound, TX or Norwalk, CT or Itasca, IL or offices in Canada

The Portfolio Manager is responsible for managing a portfolio of commercial floorplan dealers and vendor partners across truck, trailer, construction, and specialty vehicle segments supporting the Inventory Finance portfolio of dealers located in the US and Canada. The role delivers exceptional service levels while ensuring robust portfolio and risk control. The role is keenly focused on risk mitigation and collections and acts as a front-facing representative of the company.

Commitment to Internal Control

The incumbent must understand, abide, and uphold the system of internal controls related to the essential duties and responsibilities of the position.

• Provide exceptional customer service to dealer and manufacturer partners. Interface as necessary to resolve operational issues or concerns and provide support for various inquiries. Collaborate and effectively communicate with Mitsubishi staff members across USA and Canada as needed.
• Interact with dealers & manufacturers via phone and email to handle all aspects of account management and customer service.
• Act as the primary contact for the ongoing inventory inspection process performed by a given audit provider. Lead reconciliation of inspection results with dealers, identify areas of concern, and ensure the Wholesale system accurately reflects collateral status and that collection notes are up to date. Communicate with audit providers as necessary to address special requests and service-related concerns.
• Lead collection activity and portfolio management with consistent operational cadence. Initiate contact with delinquent dealers with appropriate frequency to resolve issues and secure payments. Identify and elevate problematic situations as they arise, communicating frequently with the Funding & Operations Manager and the Risk Department.
• Leverage the Wholesale system to fully document all dealer related activities, conversations, and correspondence in a timely manner.
• Obtain and forward all necessary documents for requests to modify curtailments and maturities to the Credit team.
• Collaborate closely with the Funding & Operations Manager to meet or exceed monthly portfolio KPI’s and mitigate risk while identifying potential problem accounts.
• Coordinate with Funding & Operations Manager on escalated and sensitive collection activity including demand and default notices, repossessions, and commencement of legal action if necessary.
• Participate in company training as required and assist with training new members of the Inventory Finance team.
• Serve as Lead contact on key Vendor/Portfolio program relationships.
• Prepare designated reports on managed program and portfolio relationships.
• Contribute to the creation of policy and procedures for the IF teams in the US and Canada.
• Play an active role in streamlining and maximizing processes efficiencies, automating routine processes wherever possible.
• Assist / back-up Manager on Portfolio Management duties as needed.
• Perform other job duties as required.

• Desire to work within a team environment, positive attitude.
• Highly organized, detail-oriented self-starter, ability to work productively with minimal supervision.
• Excellent interpersonal and communication skills, both verbal and written.
• Strong analytical and problem-solving skills.
• Flexible and willing to modify approach for evolving business needs.
• Must understand the unique risks associated with Wholesale Inventory Finance.
• Customer centric mindset with focus on ease of doing business and swift execution.
• Commitment to company values and policies.
• Must be PC/Windows literate; knowledge of Microsoft Office (Word, Excel, PowerPoint, etc.) and Internet; able to learn customized software and programs utilized by Inventory Finance team.

• Bachelor’s degree or equivalent experience required.
• Minimum 3-5 years in Inventory Finance Dealer Commercial Floorplan Collection or…