Claims Adjuster

Regular

English (Required)

1st Shift (United States of America)

CRC Group is a leading, independent pure-play brokerage and underwriting specialty insurance distributor. Our culture puts people first, prioritizing long-term relationships, ethical decision-making, and continuous improvement. As a result of listening to our employees, CRC Group earned a Top Workplaces USA award three years in a row based solely on employee feedback and CRC Group is currently Great Place To Work Certified!

If you want to work for a company where employees are valued and growth is encouraged, CRC Group could be the place.

The Claims Professional I is responsible for processing and managing insurance claims in accordance with company policies, guidelines, and regulatory requirements. This role involves investigating claims, analyzing policy coverage, and ensuring timely and fair resolution. The position operates under moderate supervision and requires strong attention to detail, problem-solving skills, and effective communication to deliver quality service to policyholders and internal stakeholders.

• Investigate and evaluate insurance claims to determine coverage and liability.
• Review and interpret policy language and relevant documentation to assess claim validity.
• Communicate with policyholders, agents, and external parties to gather required information.
• Document all claim-related activities accurately in the system for record-keeping and regulatory compliance.
• Negotiate settlements within established authority and elevate complex cases when necessary.
• Provide exceptional customer service and maintain strong relationships with stakeholders.
• Ensure compliance with state regulations and company procedures throughout the claims process.

• Bachelor’s degree or equivalent practical experience in insurance, risk management, or related field.
• 0–2 years of experience in claims handling, insurance operations, or related role.
• Familiarity with insurance policies, terminology, and claims processing systems.

• No specific criteria is required.

• Claims investigation and analysis
• Policy interpretation
• Negotiation and resolution skills
• Regulatory compliance
• Data entry and documentation accuracy
• Customer service orientation
• Time management and organizational ability
• Effective written and verbal communication

At CRC Group, we’re committed to supporting every aspect of teammates’ well-being – physical, emotional, financial, social, and professional. Our best-in-class benefits program is designed to care for the whole you, offering a wide range of coverage and support. Eligible full-time teammates enjoy access to medical, dental, vision, life, disability, and AD&D insurance; tax-advantaged savings accounts; and a 401(k) plan with company match.

CRC Group also offers generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more. Eligible positions may also qualify for restricted stock unitsand/or a deferred compensation plan.

CRC Group supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC Group is a Drug Free Workplace.

EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify