Psychiatric Clinic Assistant Team Lead Job Flower Mound area,Texas USA,Nursing

Under the direction of the Clinic Support Supervisor and within federal, state and local guidelines performs moderately complex (journey-level) habilitative and rehabilitative patient care services work. Work involves providing health and personal care services to patients; observing, reporting, and documenting patient conditions and behaviors; and intervening in medical and/or psychiatric emergencies; and participating in treatment programs. May train others.

This position is responsible for assisting Physicians, Nurse Practitioners, Clinic Staff, and Front Desk Staff in the coordination of crisis and clinic services provided in the Psychiatric Medication clinic. This position is also responsible for overseeing the training of additional PCA's. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment.

Education, Training, and Experience

Either a High School Diploma or GED Required.
Six months' experience in a clinical setting Preferred.
Mental Health experience preferred.

Registration, Certification, Licensure, and Other Qualifications

Must have and maintain a background and criminal history free from any disqualifying offenses as outlined by the Texas Administrative Code (TAC) and the Health and Human Services Commission (HHSC).
Must possess and maintain a valid driver's license and automobile insurance.
Individuals with an out-of-state driver's license must be able to obtain a driver's license in the state of Texas within thirty (30) days.
Successful completion of all position-specific training within thirty (30) days of employment is required.

Knowledge, Skills, and Abilities

Knowledge of patient care techniques and of treatment, therapy, and development programs; and of community and government service delivery systems.
Ability to provide patient care, to administer first aid or cardiopulmonary resuscitation (CPR), to conduct PMAB, to multitask, to prepare and maintain records, to communicate effectively, and to train others.
Skills in the use of computers, applicable computer software and office equipment.
Ability to display regular and reliable (in-person, if required) attendance.
Understanding and practice of Trauma Informed Care principles.

The following list outlines key responsibilities for the position; however, it is not exhaustive and does not encompass all responsibilities. Additional duties may be assigned as needed.

Ensure that individuals are seen in the psychiatric clinic for scheduled and standby appointments in a timely manner by working closely with the Psychiatrists, Nurse Practitioners, Nurses, Case Managers, and Front Desk Staff.

Answers phones or IM notifications from front desk staff communicating client's appointment.
Maintains provider's schedule highlighting scheduled individuals who have arrived, didn't show, who canceled, or are late.
Communicates with provider and nursing staff availability to add individuals to the schedule.
Communicate with provider and Nurse in Charge (NIC) when an individual did not arrive for scheduled appointment.

Coordinates communication between physician/nurse practitioner and other clinic and center staff.

Communicates office logistics effectively with provider, and nursing staff for consults, next appointments, schedule, and chart forms/paperwork.
Ensures requests and information about coordination of care are emailed and documented as per clinic procedures.
Responds to requests from prescribers in a timely manner.

Trains additional PCA's by providing verbal and written instruction in PCA job duties, modeling appropriate behavior, observing the new staff as they perform the duties of PCA, correcting and advising during on-the-job training, and auditing medical records for accuracy.

Provides training to new PCAs using PCA training checklist.
Works with RN to ensure PCA are trained by RN for vital signs.
Observes new PCA as they perform duties.
Provides additional on the job training to PCAs as needed.
Reports to Clinic Support Supervisor training report and any corrective actions for PCA staff.

Ensures that clients are referred to Case Managers as deemed necessary by Psychiatrists, Nurses or Mental Health Authority Staff. Provides information and instruction to individuals and their families on clinic guidelines, including but not limited to contacting the nurse line, lab work, ordering refills, and the crisis line.

Contacts appropriate staff for coordination of care and documents as set by clinic procedures.
Educates individuals verbally and using clinic guidelines handout on how to contact nurse, schedule appointments, CPL lab facilities, fasting guidelines, ordering refills, and crisis help line.

Legibly documents all calls from the nurse line and returns calls to individuals and sends to NIC. Returns calls and documents in individual's record as instructed.

Checks nurse line in a timely manner, at least once every hour.
Documents nurse line call accurately in phone message book or via email to NIC.
Reports to NIC each call and…


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