Service Manager Assistant General Manager Indian Fast Casual Chain

Description

JOB TITLE: Restaurant Manager

REPORTS TO: General Manager

DIRECT REPORTS: Supervisor of all restaurant staff through direction from the General Manager or in the absence of the General Manager

COMPENSATION PACKAGE:

• Competitive wage in alignment with established compensation metrics for the position and comparable to market trends
• 5 Days Paid Vacation (40 hours) accrued by pay period. Must wait 1 year to use.
• Sick Leave (earned according to local/state/federal mandates by location)
• Medical Insurance (Paid 50% by the company after 60-day collaboration period)
• 100% Paid Dental Insurance
• 100% Paid Vision Insurance
• 100% Paid Off-The-Job Accident Insurance
• Cell Phone Reimbursement
• Commuter Benefits
• Maternity/Paternity Leave
• Free Shift Meal and discounted meals at all corporate-owned restaurants

KEY AREAS OF PERFORMANCE

• Service Excellence
• Hospitality
• Guest Happiness
• Culture Building
• Training
• Some Office/Admin/Payroll/Scheduling Support
• Employee Discipline/Accountability
• IT (POS, Hardware, Software, Computer knowledge)
• Financial/Inventory Ordering and Reporting Support
• Kitchen/Bar Support
• Special Events
• Maintenance

SUPERVISORY REQUIREMENTS

• Supervises all Staff in restaurant under the direction of the General Manager

PHYSICAL DEMANDS

• Position may be required to assist in restaurant operations (prolonged periods of standing, walking and/or assist with food production or service) during critical operational demands.

WORK ENVIRONMENT

• The environment within the restaurant may be subject to extreme heat and wet, slippery floors, particularly in the food production area. Care must be exercised to wear appropriate attire such as skid resistant shoes.

The job description below is intended to describe the general nature and level of work being performed by the employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities or tasks which may be required to be performed in this position.

The company may amend, change, or modify the responsibilities and duties of this position to meet business needs as necessary.

This job description does not constitute a contract for employment and may be changed at the discretion of company Leadership with or without notice.

JOB DESCRIPTION

Position Summary

Responsible for overall performance of Operations in the restaurant under the direction or in the absence of the General Manager. The Assistant General Manager is responsible for increasing sales and profits through financial management and leadership practice in the restaurant and provides administrative, analytical, and “hands-on’ support to the FOH and BOH teams with the assistance and under the direction of the General Manager and Corporate Team.

This position will collaborate with internal and external partners to accomplish all tasks relating to the organization and business operation. The AGM oversees and contributes to the planning, organization, and training necessary to achieve restaurant objectives in sales, costs, employee retention, communication and awareness, guest service and satisfaction, food quality, and compliance. The AGM consistently demonstrates, as well as enforces, company policies, practices, and procedures.

ESSENTIAL RESPONSIBILITIES

Sales and Profits

• Helps the GM and Corporate Team to develop and implement creative and targeted sales-building strategies for the restaurant to ensure optimal sales and earnings
• Helps to control expenses within established budget guidelines
• Identifies, evaluates and responds appropriately to labor efficiency problems with the GM
• Monitors employee schedules, and helps to hold staff accountable to appropriate in and out times, clocking in and out, and ensuring breaks are taken appropriately and according to law

Operations and Quality Standards

• Ensure the restaurant meets or exceed Operations and Quality Standards at all times
• Performs individual meetings with staff at the restaurant on a frequent basis to ensure all staff understands strengths and developmental opportunities as they relate to quality standards. Provides a summary of meetings to GM and Corporate Leaders
• Assists the GM in completing and maintaining an accurate assessment report for the…