Service Manager, Non Exempt

Cinépolis USA is a luxury cinema exhibitor offering enhanced movie-going experiences through our “Cinépolis Luxury Cinemas” and “Movie House & Eatery” theater concepts. Based in Dallas, we operate 26 luxury and premium theaters across California, Florida, New Jersey, Connecticut, Texas, Maryland, and Ohio, with plans to expand further. As part of Cinépolis International, the most popular movie theater exhibitor globally, we are dedicated to innovation, film, and hospitality worldwide.

AS A CINÉPOLIS TEAM MEMBER, YOU ARE WHAT IS MOST IMPORTANT TO US!

Our team members enjoy a generous employee discount on tickets, food, and nonalcoholic beverages, and they also receive gifts for reaching milestone work anniversaries!

DEPARMENT: Operations

LOCATION: Theater

REPORTS TO: General Manager

• Manage and supervise the service model, auditorium ticket sales, and guest experience.
• Ensures facilities are clean, safe and in proper working order by adhering to company cleaning policy.
• Perform daily opening, mid and closing operation duties.
• Interview, hire, onboard and train for all hourly staff members.
• Provide team member development and cross training to ensure maximum operational efficiency and career growth for team members.
• Provide daily communication on individual performance and training opportunities.
• Schedule control and assurance of proper staffing levels, balance of shifts, and shift preparedness.
• Safety and security ambassador for all managers and team members.
• Oversee theater maintenance: visual and audio quality, comfort, and function of recliner seats to maximize guest experience.
• Assists with assigning work tasks and activities, prepares weekly schedules through Hot Schedules, and ensures all shifts are covered.
• Foster professional working relationships with direct reports, peers, direct supervisor, Human Resources, and Support Center.
• Conducts daily pre-shift Take One meetings and delivers team sales goals, current promotions, and in-store contests.
• Assist the General Manager and Assistant General Manager with various tasks, reports, scheduling, and analytics.
• Assist as necessary with the preparation and follow-through of private events.
• Practice proactive guest management by recognizing opportunities before they occur, resolving the ones that do and leaving the guest with a positive experience.
• Communicate regularly with the Assistant General Manager, General Manager, and Human Resources regarding employee issues and complaints.
• Assist with film ingestion, maintenance, transferring, building of playlist in the LMS and resolving any system issues.
• Attend and participate in meetings and trainings.
• Assist when needed in the in-seat dining and auditorium sales management process - running F&B, handling expo roles, managing and creating teams for ISD.
• Other duties as assigned.
• Review profit and loss to COGS, labor and operational expenses.
• Ensure maximization of sales by auditing transactions and setting daily, and weekly goals via KPI boards and Take One meeting.
• Review server reports to assess tip percentage, missing sales and ordering accuracy.

• High School Diploma or equivalent required.
• Bachelor’s degree in Business Management, Hospitality, or related field preferred
• 1+ years of restaurant management experience preferred.
• 2+ years of supervisory experience preferred.
• Restaurant knowledge, including inventory control and operations.
• Food Serv Safe and Alcohol certification required.
• Standing, walking, lifting, twisting, bending, and traversing stairs on a frequent basis
• Availability to work during holidays, nights, and weekends.
• Ability to understand financial reports, analysis, and forecast.

• Proven leadership and motivational skills
• Displays a…