Store Director

Duties and Responsibilities Leadership

• Maintains an atmosphere of enthusiastic customer awareness with an emphasis on providing fast and friendly Customer Service. Responsible for total store CSI (Customer Service Index) and communicating with customers on total store resolutions.
• Engages in suggestive selling and other sales techniques via telephone, in-store intercom announcements and one‑on‑one customer interaction.
• Answers and responds to incoming calls appropriately, receives and resolves customer grievances. Store Director closes the loop between customer and employee relations by resolving customer’s critique of store and/or employees.
• Primary responsibility: total store operations. Implements Company and Division merchandising, operating and sales initiatives; drives sales, achieves gross profit and manages expenses.
• Plans daily operation, monitors production process following company procedures and profitability.
• Communicates with Operation Specialists for support on execution of sales, promotions and division programs.
• Communicates Company goals, objectives, policies, practices and procedures to department managers and employees, ensures compliance in all departments and sets total store expectations.
• Meets at least weekly with department heads to review ads, sales plans and store promotions. In the event of Store Director’s absence, ensures that an alternate manager conducts such meeting(s).
• Creates and maintains positive community relations. Develops, promotes and maintains positive communication channels with manufacturer’s representatives, Store, Division and Corporate personnel. Monitors market conditions, trends and competitors’ activities.
• Maintains a good rapport with vendors and Warehouse.
• Operates computer software and electronic ordering devices to order product. Requires basic knowledge of Excel, Word, PowerPoint and Email.

• Ensures that the company’s safety and health initiatives are implemented and communicated to associates. Emphasizes safety and health code compliance in all work practices.
• Maintains integrity in Food Safety and Sanitation while keeping store compliant in all areas.
• Solely responsible for food safety and sanitation within the store and all departments.
• Pulls and ensures all employees are compliant with Food Safety and Sanitation, HIPAA, COBC (Code of Business Conduct), Meat Grinding and Tracking Log, Texas Workplace Benefits Plan Manager, Food Handlers Manager and any other compliance company and state specific requirements.
• Working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb Employee Handbook.
• Responsible for ensuring proper code dating for all products within departments.
• Ensures total store compliance, including but not limited to Division scheduling initiatives, policies, wage and payroll guidelines, Time Clock Policy, benefit plans, grooming and dress code standards, child labor and other employment laws. Maintains accurate and complete records per law and retention policies.
• Complies with company grooming standards and dress code.
• Reviews and approves all department schedules in advance of posting to ensure appropriate staffing and adequate coverage.
• Maintains good store conditions, product quality and rotation, labeling standards, and code‑date compliance in all departments. Conducts daily inspections and coaches employees in the process.
• Uses and operates related equipment such as pallet jack, hand truck, scissors, knives, safety cutters and Sterilox machine.
• Implements emergency procedures in event of equipment and software malfunctions.
• Ensures proper temperature levels for product. Complies with retail labeling laws, federal and state regulations, company and code‑dating policies.
• Complies with all workplace safety rules and regulations.
• Performs receiving duties including breaking down loads, verifying orders with invoices, inspecting quality, reporting shortages, stocking and rotating product. Adheres to product temperature and storage guidelines and follows proper packaging techniques.

• Accountable for staffing, recruiting, hiring and training within the store.…