Wholesale Operations Coordinator

Ruffle Butts + Rugged Butts is a digitally native premium children’s apparel company founded in 2007 with a ruffle bloomer that has now grown to a full assortment of premium children’s apparel. Known for lasting quality, playful prints, and family-matching collections for life’s special moments, Ruffle Butts has quickly grown to annual revenue exceeding $40M. Our products can be found online at , , Amazon, select retailers such as Nordstrom, Target and Scheels and hundreds of specialty retail locations around the globe.

Ruffle Butts has been a Summit Park holding since 2020.

We’re looking for a Wholesale Operations Coordinator that keeps wholesale orders moving from placement to delivery. This role is the main point of contact for wholesale customers and sales reps, and owns day-to-day order management across Faire, NuOrder, and Net Suite. The coordinator also maintains the wholesale product catalog, supports key account orders, tracks prebooks, and runs the operational side of promotions.

Success means accurate orders, fast prebook releases, clean product data, and responsive service to customers and reps.

• Serve as the primary contact for wholesale customers by email, phone, and Faire messages.
• Provide order status, ship dates, and tracking updates.
• Place orders on behalf of customers on request or when technical issues arise.
• Modify existing orders: add or remove items, update shipping addresses, change ship dates, and process cancellations.
• Resolve damaged or missing items through replacements and refund
• Coordinate with the warehouse to audit replacements against specs.
• Create shipping labels in RF Smart.
• Process RAs and replacement sales orders in Net Suite and receive returned items on item receipts when applicable.
• Issue refunds in NuOrder or store credit to the customer.
• Maintain customer account details such as addresses and contacts.
• Answer product questions, including restock timing, coordinating items, and top sellers.

• Review and accept incoming orders, moving them to OK to Ship or HOLD:
  Future Ship.
• Apply discounts, shipping promotions, and prebook coupon codes.
• Vet new customers and dispute commission when appropriate.
• Create new Net Suite accounts for true new customers, or match to existing accounts.
• For Faire Direct customers, update rep code and contact information.
• Recalculate Faire fees after any order change and update both Net Suite and Faire.
• Remove out-of-stock items from fulfilled orders so they bill, and log them in the wholesale OOS tracker.
• Monitor tracking sync from Net Suite to Faire and enter tracking manually when it fails.

• Collect payment on immediate orders submitted without payment:
• Contact customers about declined payments and send invoices or Pay Pal invoices on request.
• Request updated tax documents and charge sales tax if they are not received by the deadline.
• Apply prebook coupon codes.
• Remove out-of-stock items from fulfilled orders, refund in NuOrder, and log them in the OOS tracker.

• Maintain product data in Faire and NuOrder, flagging SKU, dev code, linesheet, or missing-data errors to the product team.
• Sync new SKUs to NuOrder with CADs and descriptions; upload new products to Faire using Net Suite data.
• Override quantities to allow prebooking before POs are placed, then remove overrides so PO inventory feeds.
• Update Faire as Net Suite changes: MSRP, ship date, SKU, description, fabrication.
• Upload flats and lifestyle images from the creative team, replacing CADs.
• Build monthly collection line sheets in NuOrder, including header and cover images, and link them on the NuOrder homepage.
• Handle dropped and…