Dispatch Coordinator

Dispatch Coordinator

We are seeking a highly organized, proactive, and bilingual (Chinese & English) Dispatch Coordinator to manage daily first‑mile pickup scheduling and truck driver assignments for our local warehouse operations. This role oversees pickup coordination, driver dispatching, and real‑time communication with warehouses, carriers, and internal teams. The ideal candidate thrives in fast‑paced environments, manages multiple priorities with accuracy, and communicates clearly across operational teams.

$50,000.00/yr - $70,000.00/yr

• Pickup Scheduling: Review daily pickup requests from warehouse teams, vendors, and system‑generated orders; convert them into clear driver assignments.
• Route Consolidation: Combine same‑area or same‑facility pickups to reduce empty miles and improve driver efficiency.
• System Execution: Use scheduling tools, spreadsheets, and Dispatch Management Systems (DMS) to assign drivers and update real‑time statuses.
• Real‑Time Adjustments: Modify schedules and truck allocations urgently based on volume changes, delays, or driver availability.

• Primary Driver Contact: Serve as the main communication point for all first‑mile drivers, providing instructions, ETAs, and problem resolution.
• Performance Tracking: Monitor driver activity through tracking tools and maintain full visibility of active pickups.
• Status Updates: Ensure that all pickup statuses—completed, failed, pending, or exceptions—are accurately recorded.
• Support & Troubleshooting: Address capacity issues, access challenges, delays, or miscommunication immediately.

• Warehouse Coordination: Confirm pickup readiness, pallet counts, and equipment needs with warehouse teams.
• Carrier & Line‑Haul Sync: Coordinate with line‑haul teams to ensure freight transfers occur without delay.
• Exception Management: Partner with QA/QC or Operations to resolve discrepancies such as missing pallets or incorrect manifests.
• Documentation Accuracy: Ensure all paperwork (BOLs, manifests, confirmations) is completed, accurate, and properly uploaded.

• Maintain visibility on the warehouse dispatch floor as needed, verify outgoing freight, and ensure drivers receive accurate instructions.
• Ability to stand or walk for extended periods during on‑site operational monitoring.
• Bilingual
  
  Required:
  
  Fluent in spoken and written Chinese and English (must communicate effectively with drivers and warehouse partners).
• Computer
  
  Skills:
  
  Strong proficiency with spreadsheets, dispatch systems, GPS/driver tracking tools, and ability to learn new software.
• Logistics Knowledge: Understanding of warehouse operations, BOLs, manifests, palletization, and first‑mile/line‑haul processes.
• Strong Communication: Clear, concise, and confident communication with drivers and warehouse teams under fast‑changing circumstances.
• Decision‑Making: Ability to make quick, sound decisions during scheduling conflicts or unexpected operational issues.
• Organizational Discipline: High attention to detail and ability to manage multiple drivers, pickups, and changes simultaneously.
• Physical Stamina: Comfortable transitioning between warehouse floor and office environments.

• Experience with first‑mile, line‑haul, LTL/FTL dispatching, or carrier coordination
• Familiarity with dispatch or routing platforms (TMS, DMS, routing software)
• Prior experience working with or coordinating independent truck drivers
• Basic understanding of freight types, equipment requirements, and dock operations