IT Support Analyst

Power Up Your Career with Makita USA!!!

At Makita USA, we believe our employees are the driving force behind our success. That’s why we offer a competitive and comprehensive benefits package to support your health, financial well-being, and professional growth. When you join Makita, you become part of a dynamic, innovative, and team-oriented culture that values hard work and dedication.

Makita is a worldwide leader in the professional power tool industry. Over the past 100 years, we have built a reputation for using the finest raw materials, the most advanced manufacturing equipment, and the most rigorous quality testing in the industry. Headquartered in La Mirada, CA, Makita U.S.A., with offices in Reno, NV, Wilmer, TX, and Flowery Branch, GA, has brought Makita's best-in-class engineering advantage to professional power tool users in America since 1970.

Job Summary:

IT Support Analysts are the go-to people providing technical assistance and support related to computer systems, hardware, and software. They are responsible for answering queries and addressing system and user issues in a timely and professional manner. IT support works with the IT team and will often interact with users across the company. The IT Support team will train users on basic system and computer functions.

Understanding and proactively maintaining daily system performance, having the ability to troubleshoot user problems, and innate follow-up and follow-through skills are all essential aspects of the IT Support Analyst’s day-to-day role.

Essential

Job Duties:

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Monitor and respond quickly to incoming requests related to IT issues.

Maintain computer systems and act as support if any system goes down.

Responsible for PC’s, Printers, Servers, and related equipment (monitor, keyboard, mouse, hard drive, etc.)Maintain user PCs, including upgrades and configuration as needed.

Assist with onboarding of new users.

Keep inventory of all equipment, software, and license users.

Install, configure, and upgrade PC software.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Skills Required:

General awareness of computer systems, PC repair, and network management

Ability to deploy, configure, and support operating systems on Windows Understanding of Information security within systems and user devices

Customer Service and People skills to explain technical issues to a non-tech-savvy audience

Supervisory Responsibility:

This position does not have direct supervisory responsibilities.

Work Environment:

This position will sometimes work in an open office setting that is quiet, fast-paced, and fosters continuous learning, while operating under high demand/volume. This role routinely involves standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Travel:
Some travel may be required for this position.

Education and/or Experience Desired:

Bachelor’s degree from a college or university, or equivalent professional institution. Information Systems, Computer Science degree preferred OR 2 years’ experience in a similar role.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Required to frequently sit.

May be required to occasionally lift,…