Operations Analyst

Openwork is currently engaged in a search to find a detail-oriented Operations Analyst in Flowery Branch, GA. In this dynamic and collaborative role, you will coordinate domestic and international shipping, manage freight claims and transportation billing, support customs duty drawback processing, and help maintain accurate and efficient supply chain operations.

• Coordinate outbound shipments through parcel, LTL, FTL, and international carriers, including scheduling pickups and monitoring delivery status.
• Prepare and maintain bills of lading, commercial invoices, export documentation, and accurate shipment records.
• Resolve shipping discrepancies, delays, and transportation issues with carriers and customers.
• Manage freight damage and loss claims, including investigations, documentation, carrier communication, and settlement tracking.
• Process and verify freight invoices, identify billing discrepancies, and coordinate corrections with carriers and Finance.
• Maintain accurate ERP and transportation system records and prepare operational reports and KPI metrics.
• Support audits, inventory reconciliation, process improvement, and transportation cost-efficiency initiatives.

• Associate degree in Business, Supply Chain, Logistics, or related field preferred; equivalent experience considered.
• 3-5 years of experience in logistics, transportation, shipping, freight claims, or supply chain operations.
• Experience with freight invoicing, transportation billing, and freight claims.
• Proficiency with Microsoft Office, particularly Excel; ERP experience such as Microsoft Dynamics 365 preferred.

• Healthcare, vision and dental benefits
• Professional, office-based work environment
• Cross-functional exposure to logistics, transportation, finance, and supply chain operations
• Opportunity to contribute to process improvement and operational efficiency
• Collaborative team environment with opportunities for professional growth

Primarily office-based with occasional warehouse visits. Must be able to sit, stand, and walk for extended periods and occasionally lift up to 25 pounds.

Openwork is a talent-first staffing company on a mission to bring ease and thoughtfulness to an industry we've held a footing in for 50+ years. We believe there's more to life than livelihood, but that finding your dream career or team is a really good place to start. Our family of companies also includes QS Nurses and Aerospace Solutions. Looking for your dream job or hire?

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