Multi-Unit Team Leader

Join to apply for the Multi-Unit Team Leader role at H&R Block
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• Provide leadership over three H&R Block tax offices and lead customer-centric teams to accelerate seasonal tax business. Prior tax preparation experience is not required.
• Serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving office growth objectives for three offices.
• Start with a flexible part-time schedule in the fall and transition to full-time from January to April, including evening and weekend hours as needed. This role is in person.
• Travel between offices as required.
• Prepare tax returns as needed, after successful completion of the Income Tax Course or Tax Knowledge Assessment.

• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders.
• Partner with the District General Manager to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement.
• Assist DGM in recruiting and interviewing candidates for tax office positions.
• Conduct timely performance reviews and address performance concerns with the Associate Relations Center.
• Build an engaging team environment across all offices by training and coaching associates and recognizing outstanding contributions.
• Lead daily team meetings and communicate essential information to tax office associates.
• Create associate work schedules across all offices and ensure accurate timekeeping and labor management for associates.
• Travel between offices as required.
• Prepare tax returns as needed after completing the required training (Income Tax Course or Tax Knowledge Assessment).

• People management experience with the ability to grow and develop associates.
• Aptitude for growth plan execution and ability to lead toward a growth culture.
• Strong decision-making and judgment skills and the ability to function well in a fast-paced environment with minimal supervision.
• Strong interpersonal and communication skills and a customer-centric mindset that seeks to understand and exceed client needs.
• Computer proficiency with the ability to use MS Office.
• Bachelor's degree in a related field, or a high school diploma with the equivalent combination of experience.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).

At H&R Block, we invest in our people by supporting their total well-being. Our benefit offerings can help associates plan for their health, wellbeing and financial wellness needs.

• Employee Assistance Program with Health Advocate
• Wellbeing program, Better You, to help you build healthy habits
• Neurodiversity and caregiver support available to you and your family
• Various discounts on everyday items and services
• Benefits with additional eligibility requirements:
  Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan
• Check out all available benefits at

At H&R Block we remain committed to building a Connected Culture — trust, care, and connections in the workplace where everyone feels safe to bring their authentic self to work every day and belongs to a larger team. You will be immersed in an exceptional work environment that is recognized on Best Companies lists and surrounded by colleagues who are committed to helping each other grow and support each other.

H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race, color, ethnicity, or national origin, age, disability, or veteran status.

If you're looking to make an impact, H&R Block is the place for you.

Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.