NetSapiens Engineer

We are seeking a highly skilled Net Sapiens Engineer to join our Level 3 Technical Support team. This role combines deep Net Sapiens platform expertise with customer-facing support responsibilities and internal infrastructure management. You'll be the go-to expert for complex Net Sapiens implementations, troubleshooting, and optimization while supporting both our customers and internal engineering teams.

Configure, deploy, and maintain Net Sapiens UCaaS platform environments

Troubleshoot complex Net Sapiens routing, provisioning, and service delivery issues

Perform Net Sapiens system optimization and performance tuning

Manage Net Sapiens integrations with third-party systems and carriers

Execute Net Sapiens platform upgrades and maintenance procedures

Provide Level 3 technical support to customers and reseller partners

Diagnose and resolve escalated Net Sapiens-related service issues

Create and maintain technical documentation for Net Sapiens procedures

Conduct technical training sessions for customers and internal teams

Collaborate with sales engineering on complex Net Sapiens implementations

Support internal development teams with Net Sapiens API integrations

Assist with provisioning and configuration of Net Sapiens services via automation

Participate in incident response and root cause analysis

Contribute to infrastructure as code initiatives for Net Sapiens deployments

3+ years hands-on experience with Net Sapiens platform (configuration, administration, troubleshooting)

Strong understanding of SIP protocol, VoIP call flows, and telecom fundamentals

Experience with Net Sapiens API and automation capabilities

Knowledge of telecom carrier integration and SIP trunking

Proficiency in network troubleshooting and packet analysis tools

Understanding of DNS, NAT, firewalls, and network security principles

Excellent customer service and communication skills

Ability to explain complex technical concepts to non-technical audiences

Strong documentation and knowledge sharing capabilities

Experience working in fast-paced support environments

Problem-solving mindset with attention to detail

Experience with other unified communications platforms (Asterisk, Avaya, Cisco, etc.)

Scripting experience (Python, Bash, Power Shell)

AWS or cloud infrastructure knowledge

Telecom industry certifications

Experience with infrastructure as code tools (Terraform, Ansible)

Work with cutting-edge Net Sapiens technology in a dynamic environment

Direct impact on customer success and product reliability

Opportunity to mentor and train others on Net Sapiens best practices

Cross-functional collaboration with engineering, sales, and operations teams

Growth path into architectural and strategic roles

Join a collaborative 5-person Level 3 support team where you'll work alongside specialists in AWS/Dev Ops, Windows Server, Linux systems, and other telecom technologies. While Net Sapiens will be your primary focus, you'll have opportunities to expand your skills across our full technology stack.