Service Manager

Position: Apartment Service Manager
Service Manager

Location:

The Hieghts at Waterpointe

Lead Maintenance Excellence. Build Strong Teams. Create Exceptional Resident Experiences.

Stoa Group is seeking a full-time Service Manager to lead maintenance operations at one of our multifamily communities. At Stoa Group, being a manager is much more than sitting behind a desk directing others. We believe in leading by example and walking in the shoes of the people you supervise.

As a Service Manager, you will work alongside your team to maintain the community, respond to service requests, manage vendors, and build strong relationships with residents. You will serve as the technical expert for the community while leading a team of maintenance professionals to ensure the property remains safe, attractive, and well-maintained for our residents.

What You'll Do Maintenance Operations & Technical Leadership

• Oversee and perform maintenance and repairs involving HVAC, plumbing, electrical, appliances, carpentry, painting, and general building systems.
• Serve as the community's technical expert while providing training and guidance to maintenance team members.
• Ensure maintenance issues are resolved efficiently and in accordance with company standards.
• Manage vendor relationships and oversee contractor work to ensure quality service and timely completion.

Resident Service & Community Experience

• Build positive relationships with residents by providing exceptional customer service and professional communication.
• Respond promptly to service requests and prioritize maintenance needs to maximize resident satisfaction.
• Clearly communicate repair timelines, maintenance processes, and updates to residents.
• Follow through on commitments and ensure residents feel valued and supported throughout the service process.

Apartment Turns & Property Readiness

• Monitor apartment vacancies and oversee the make-ready process, including painting, cleaning, repairs, and inspections.
• Ensure vacant apartments are completed on schedule and prepared for new residents.
• Collaborate with community leadership to minimize vacancy downtime and maintain occupancy goals.

Preventive Maintenance & Asset Preservation

• Implement and oversee preventive maintenance programs designed to extend equipment life and reduce costly repairs.
• Conduct routine inspections of buildings, grounds, amenities, and common areas to identify maintenance needs proactively.
• Maintain curb appeal and ensure the community consistently meets company standards for cleanliness and safety.

Team Leadership & Emergency Response

• Lead, coach, and develop onsite maintenance team members.
• Foster a culture of teamwork, accountability, professionalism, and service excellence.
• Participate in a rotating on-call schedule and respond to after-hours emergencies when needed.

What We're Looking For

Required Qualifications

• Five (5) or more years of hands-on maintenance experience.
• Current EPA Certification.
• Supervisory experience leading onsite maintenance teams.
• Strong working knowledge of HVAC, plumbing, electrical, appliance repair, carpentry, and general maintenance operations.
• Availability to work a flexible schedule, including weekends.
• Ability to participate in a rotating on-call schedule for after-hours emergencies.
• Demonstrated proficiency with computers, including word processing, calendar management, and property management software.
• Valid driver's license and reliable transportation.

Preferred Qualifications

• High school diploma or equivalent.
• HVAC experience.
• Certified Pool Operator (CPO) Certification.
• Mold Certification.
• Ability to earn and maintain future industry certifications as required by EPA, OSHA, and other industry standards.

Core Competencies

• Maintenance operations
• Technical troubleshooting
• Team leadership and development
• Preventive maintenance
• Vendor management
• Resident relations
• Customer service
• Communication
• Organization and planning
• Problem-solving
• Accountability
• Safety and compliance

What Will Make You Successful We're looking for someone who:

• Leads by example and is willing to work alongside the team.
• Takes ownership of the community and approaches challenges like an owner.
• Remains calm and solution-oriented during maintenance emergencies.
• Builds trust with residents through exceptional service and follow-through.
• Communicates clearly and effectively with residents, vendors, and teammates.
• Anticipates maintenance needs before they become larger problems.
• Maintains high standards for safety, cleanliness, and community appearance.
• Thrives in a fast-paced environment while effectively…