Service Manager

See What We’re All About

Since 1965, Mountz Inc. has proven its in-depth knowledge of torque solutions by consistently developing, producing, and servicing cutting‑edge manufacturing tools. We are known in the manufacturing industry as the nation's premier torque tool specialists. Built in Silicon Valley, we combine a 60‑year history of bold thinking with a 100% focus on torque solutions that deliver confidence at every turn.

Our commitment to service and expertise benefits our customers and the world. We are forging a safer world through accuracy and precision. Our tools currently reside on the assembly lines of the world's largest manufacturing companies, and we are working toward more. Our recent acquisition by Snap‑on, Inc. provides us with even greater opportunities to realize our vision.

If you’re ready to roll up your sleeves, go above and beyond, and put your ambition to work, apply today!

• Manages and improves all processes, methods and equipment used to deliver calibration and service to customers.
• Maintains the QMS to provide documentation and evidence of standardization across all service centers and implements best practices.
• Ensures that calibration and service performance meet customer, organizational and international standards requirements.
• Monitors reporting and metrics on performance of the service process and defines ongoing actions to drive improvement.
• Understands and manages the department’s budget, resources, technical requirements, inventory levels and capital equipment requests.
• Coordinates communication among sales and support staff for service issues.
• Communicates with vendors and staff on Service and Warranty issues.
• Serves as the first point of escalation for major incidents related to Service.
• Ensures that planned changes to the Service Dept. are properly managed and implemented across the organization.
• Participates in New Product Review meetings with Sales, Marketing and Engineering.
• Participates in negotiating service agreements and related business with sales staff and customers.
• Conducts regular service review meetings with staff and department leads.
• Coordinates technical activities in support of the QMS ISO 9001 and ISO
  17025 accreditation.
• Regularly travels to visit all service and calibration centers. Travels and visits with customers as needed.
• Participates in the development and execution of the Operations strategy.

• Bachelor’s Degree plus 5 years related experience.
• Entrepreneurial mindset that helps develop and execute a growth strategy in support of Operations and Corporate goals.
• Previous supervisory experience of multiple locations required.
• Knowledge of uncertainty budgets and proficiency testing.
• Knowledge of laboratory operations in accordance with ISO 17025.
• Advanced knowledge of ERP, Net Suite preferred.
• Technical aptitude.
• Lead auditor certification for ISO
  9001 and ISO
  17025 a plus.
• Excellent oral and written communications.
• Excellent organizational skills.
• Able to lift and/or move objects up to 50 pounds.

• Competitive compensation package including paid time off and paid holidays.
• Training and career growth opportunities.
• Excellent benefits program, including medical, dental, and life insurance (company pays 100% of employee premium), Flexible Spending Account, Employee Assistance Program.
• Experienced managers committed to your ongoing development and success.
• Eligibility to participate in 401(k) plan.
• Stock Purchase Plan.

Title:

Service & Calibration Laboratory Manager

Location:

Foley, AL (based in Foley, AL facility).

Employment type:

Full‑time.

Seniority level:
Mid‑Senior level.

Industry: Machinery Manufacturing.

Company:
Mountz Inc. (acquired by Snap‑on, Inc.).

Salary range: $85,000.00 - $.

Reporting to:
Operations Director.