Senior Retail Mgr

DUTIES AND RESPONSIBILITIES:

Leadership & Oversight
Provide direct leadership, coaching, and performance management to two Retail Managers
Establish consistent operational standards, expectations, and accountability across all retail locations
Ensure all stores operate in alignment with OWA brand standards, guest service expectations, and company policies
Build and maintain a high-performing retail leadership pipeline through training, mentorship, and succession planning

Budgeting & Financial Management
Assist in developing, managing, and overseeing the annual retail operating budget, including labor, inventory investment, and controllable expenses
Monitor and analyze financial performance, including revenue, margin, shrink, labor, and operating costs
Partner closely with Finance to ensure compliance with budget controls, forecasting, and reporting requirements
Identify opportunities to improve profitability, operational efficiency, and return on inventory investment

Buying & Inventory Oversight
Oversee retail buying strategy and inventory planning across all stores
Ensure purchasing decisions align with sales performance, margin goals, seasonality, and brand positioning
Maintain strong controls over inventory management, cycle counts, and reconciliation within Stratton Warren and POS systems
Collaborate with Purchasing and Finance to ensure all buying activity adheres to approval workflows and internal controls

Training, Development & Workforce Management
Maintain accurate and up-to-date inventory records within Stratton Warren, ensuring data integrity at all times
Establish and oversee training programs for retail managers, supervisors, and frontline staff
Ensure consistent onboarding, product knowledge, sales training, and operational training across all stores
Monitor staffing models, scheduling efficiency, attendance, and labor utilization in partnership with Retail Managers
Foster a culture of accountability, engagement, and continuous improvement

Performance Metrics & Reporting
Support initiatives that drive retail sales, guest conversion, and average transaction value
Define, track, and analyze key retail performance metrics, including sales per capita, average transaction value, conversion, labor efficiency, and inventory turns
Use data-driven insights to guide merchandising decisions, staffing strategies, and operational improvements
Provide regular performance reporting and executive-level summaries as requested
A proven track record of sales growth, revenue performance, or company growth is considered a strong plus

Operations & Guest Experience
Ensure all retail locations remain guest-ready, safe, and operationally compliant at all times
Oversee execution of merchandising standards, store presentation, promotions, and seasonal transitions
Support special events, peak seasons, and resort-wide initiatives impacting retail operations

Cross-Functional Collaboration
Work closely with Leasing, Marketing, Maintenance, Purchasing, Finance, and Executive Leadership to support resort-wide objectives
Coordinate with Marketing on promotions, campaigns, and product features that drive retail performance
Serve as the senior retail point of contact for internal stakeholders

Other Duties
Perform other duties consistent with senior retail leadership roles as assigned

• High school diploma or GED required; college coursework or degree preferred
• Minimum of 8 years of retail experience in high-volume or multi-unit environments
• Minimum of 5 years of progressive retail management experience, including oversight of managers
• Demonstrated experience managing multiple locations or departments
• Proven experience with budgeting, inventory planning, and financial performance management
• Strong working knowledge of POS systems and inventory management platforms
• Demonstrated proficiency in Microsoft Outlook, Word, Excel, and PowerPoint, including use for budgeting, reporting, scheduling, and executive communication; skills assessment required
• Ability to stand for extended periods during scheduled shifts and lift up to 25 lbs. unassisted and up to 50 lbs. with assistance
• Valid driver’s license and required employment documentation
• Willingness to work nights, weekends, holidays, and irregular hours as business requires
• Ability to work both indoors and outdoors in varying weather conditions

• Proven track record of driving sales growth, margin improvement, or operational transformation
• Experience working closely with finance and purchasing departments
• Familiarity with Stratton Warren or similar enterprise inventory systems

• Full‑time position with benefits, including health insurance, paid time off, and 401(k) eligibility, in accordance with company policy

Equal Opportunity Employer
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