Guest Experience Improvement Lead; Hybrid
Listed on 2026-10-16
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Business
Customer Success Management
Saga Group is seeking a Guest Experience Continuous Improvement Lead to enhance how we support our guests, manage complaints, and deliver fair, empathetic outcomes. You will work closely with the Head of Guest Experience to identify lessons, coach colleagues, and drive improvements across touchpoints.
In a hybrid role based in Crawley or Folkestone with 3 days in the office and some travel, you’ll review processes, improve customer communications and foster a positive, collaborative environment
Step into the Guest Experience Improvement Lead (Hybrid) role at Saga Group in Sandgate, England, United Kingdom and grow with us.
We are seeking a motivated Guest Experience Improvement Lead (Hybrid) to join Saga Group in Sandgate, England, United Kingdom.
Consider building your career as a Guest Experience Improvement Lead (Hybrid) at Saga Group.
The Guest Experience Improvement Lead (Hybrid) position in the Management & Operations, Sales field is open for applications.
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