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Customer Journey Lead — Transformation
Job in
Folkestone, Kent County, CT19, England, UK
Listed on 2026-06-28
Listing for:
Saga
Full Time
position Listed on 2026-06-28
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM
Job Description & How to Apply Below
Saga in Folkestone is seeking a Customer Journey Lead to enhance customer experiences by mapping and redesigning journey processes. The role is pivotal in utilizing customer insights to influence changes that foster loyalty and advocacy.
The ideal candidate will have extensive experience in customer journey transformation within complex operational environments, and will promote hybrid collaboration between teams. Join Saga in this exciting opportunity to make a meaningful impact on customer experiences.
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