Hybrid Transport Customer Support Specialist
Job in
Folkestone, Kent County, CT19, England, UK
Listed on 2026-08-22
Listing for:
Saga plc.
Full Time
position Listed on 2026-08-22
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Customer Service Rep, HelpDesk/Support, Call Center / Support
Job Description & How to Apply Below
Saga plc. is seeking a Transport Customer Support Agent in Folkestone. You will liaise with customers, fleet drivers, and affiliates, ensuring accurate journey details from booking to pick-up.
The role is hybrid, with an 8am–6pm rota and occasional Saturday shifts during peak cruise periods. You should have strong telephone-based customer service experience, excellent listening skills, empathy, and the ability to stay calm and clear under pressure.
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