Guest Experience Improvement Lead; Hybrid
Listed on 2026-10-17
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Customer Service/HelpDesk
Customer Success Management
Saga, a UK specialist for customers over 50, is seeking a Guest Experience Continuous Improvement Lead. The role blends hands-on complaint resolution with coaching, quality reviews and process improvements to raise customer satisfaction.
You will lead a team, manage escalations, and collaborate with internal and external partners to deliver fair, empathetic outcomes while driving continuous improvement in service delivery.
Are you ready to take on the Guest Experience Improvement Lead (Hybrid) role at Saga?
This is an excellent opening to take on the Guest Experience Improvement Lead (Hybrid) role at Saga.
As a Guest Experience Improvement Lead (Hybrid), you will play an important part at Saga in Folkestone, England, United Kingdom.
We invite applications for the Guest Experience Improvement Lead (Hybrid) position located in Folkestone, England, United Kingdom.
The following position is for a Guest Experience Improvement Lead (Hybrid) with Saga.
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