Catering Assistant

Coffee Shop Assistant

As a Coffee Shop Assistant, you will report to the Coffee Shop Manager and Supervisors and play an important role in delivering an exceptional experience for our visitors. Supporting the Coffee Shop Manager, you will help create a welcoming atmosphere and provide outstanding customer service to everyone who visits.

This varied and fast-paced role includes preparing and serving drinks and food, maintaining high standards of cleanliness and presentation, and ensuring the Coffee Shop remains a warm and inviting place for guests. If you enjoy working with people and thrive in a busy environment, this is an exciting opportunity to become part of the Leas Cliff Hall team.

The position will include weekend working.

Please note, your role may involve working with children or vulnerable people.

• Greet and engage with audience members, ensuring they feel genuinely welcomed to the venue and treated appropriately as an important and valued customer.
• Produce & serve high-quality drinks & food.
• Assist in cleaning activities in the coffee shop and outside.
• Proactively suggest and sell products.
• Ensure you work to the highest hygiene standards to ensure customer & staff wellbeing.
• Ensure the accurate and safe handling of stock in line with company procedures.
• Proactively identify risks to customer or staff health, safety or security and take appropriate actions to keep everyone safe. Ensure company Risk Management policies and guidance are complied with.
• Work collaboratively as a team member, working well with others to ensure all required tasks are completed.
• Proactively identify tasks which need to be done and take responsibility for completing them.
• To be aware of Food Allergens & Safety, ensuring our guests requirements are catered for.
• To undertake all training required for the role.

• A great member of the team will:
• Understand the impact of the role on the customer experience and its importance to the company.
• Have a great work ethic and care about quality.
• Be observant and focused on the customer.
• Relate well to others.
• Communicate effectively.
• Be proactive, decisive and get things done.
• Previous experience in a customer service role.
• An understanding of coffee shop and cafe culture.
• Awareness of basic food hygiene and health & safety.

ATG Entertainment's values set the tone for how we work, how we treat one another, and the culture we continue to build across the UK and the wider organisation.

• THRIVE doing what we love (with passion and dynamism)
• CONNECT through every act (with collaboration and kindness)
• DARE to do different (with curiosity and courage)
• PERFORM at our best (with customer focus and ownership)

Everyone at ATG Entertainment is expected to play their part in achieving our goals and upholding our Corporate Social Responsibility priorities:

• Inclusion: Committing to creating and upholding a positive, inclusive culture that nurtures potential and supports well-being.
• Sustainability: Playing your part in reducing our environmental impact and finding more sustainable ways of working.
• Next Generations: Encouraging the next generation in live entertainment by contributing to our outreach and training programmes, including mentoring students and trainees, and supporting our Creative Learning and Community Partnerships work.

You’ll help us uphold a positive culture around meeting our obligations, by having a positive attitude to health and safety, legal and insurance requirements and take care to understand our policies and procedures.

We are all expected to participate actively in the life of the company, and opportunities will arise for you to collaborate with…