Senior Account Manager​/Freelance

Job Description

Location: Top Floor, The Civic Centre, Castle Hill Avenue.

We’re Sleeping Giant Media
, a multi‑award‑winning digital marketing agency on a mission to make digital better. From Folkestone to Europe, we help businesses grow through smart strategy, creative thinking and genuine partnership. We’re a certified B Corporation and are proud to be part of a global community of businesses committed to balancing profit with purpose. Our workplace is grounded in equity, transparency and impact, where doing good and doing great go hand in hand.

• Role: Senior Account Manager
• Duration: Short‑term contract or freelance based.
• Department: Client Delivery – AM Team
• Right to Work: Applicants must have the right to work in the UK; visa sponsorship is not available.
• No Recruitment Agencies: We are not seeking assistance from recruitment agencies for this role. We have established relationships with selected partners and will reach out to them directly if support is needed.
• Package: Competitive daily rates of pay.

We’re looking for experienced freelance or contract Senior Account Managers to work alongside our Client Delivery team, leading senior client relationships and shaping effective digital strategies across multiple accounts.

You’ll take ownership of key client partnerships, providing strategic leadership while supporting Account Managers and department teams to ensure activity aligns with client goals and delivers measurable impact.

• Translate clients’ business goals into a clear strategy using our model, identifying KPIs to measure success.
• Oversee external KPI targets and ensure they are met monthly, being accountable for performance.
• Collect and analyse metrics to provide actionable insights to clients and internal teams.
• Ensure that the strategy is correct and that the tactics deployed by the Pod teams move the needle.
• Handle client communication from team recommendations to requests from the clients, ensuring they meet best practices and align with their digital strategy and goals.
• Create strategic digital roadmaps to achieve buy‑in with any or all client contacts needed.
• Deliver Business Reviews that consider opportunities for cross‑channel collaboration.
• Meet with clients in person and build relationships with senior stakeholders.
• Support client strategy development for clients your Account Managers are responsible for.

• Demonstrate a passion for digital advertising and a drive for continuous learning and improvement.
• Proven track record managing client requirements, including both planning and managing multi‑disciplinary campaigns and ad‑hoc work.
• Have strong analytical skills with the ability to interpret data and translate insights into actionable strategies.
• Proven organisational skills, allowing you to plan and present detailed proposals and deliver campaigns on time and within budget.
• Results‑driven, highly organised and comfortable managing multiple priorities in a fast‑paced agency environment.
• Work collaboratively with cross‑functional teams while also being comfortable operating independently.
• Possess excellent problem‑solving skills and a proactive approach to overcoming challenges.
• Strong communicator, capable of explaining complex concepts clearly to clients and internal teams.

• Google Analytics & Google Ads certified.
• Experience using tools such as Google Analytics, Google Ads, Screaming Frog, SEMrush, AWR and Google Search Console.
• Agency experience and familiarity with agency‑side operations.
• Evidenced passion for working in the digital marketing industry is essential.
• Freelance, independent contractor status with the ability to work remotely.

We’re committed to embracing innovation and evolving with the digital landscape, and that includes the smart use of AI. We see AI as a tool to enhance our work, not replace it. Whether it’s streamlining processes, uncovering insights, or supporting creativity, we’re always exploring how AI can help us deliver smarter, more effective results for our clients.

We don’t need you to be an AI expert; just open‑minded, curious and willing to experiment. We’ll support you with tools, training and opportunities…