1st ​/ 2nd Line Support Engineer

Are you currently working in IT support and ready to strengthen your technical skills?

Do you enjoy troubleshooting across Microsoft 365, desktop, and user environments?

Are you looking for an MSP where you can genuinely progress, not stay stuck on the same tickets?

If so, this could be a strong next step.

We are recruiting for a 1st / 2nd Line Support Engineer to join a well-established Managed Service Provider in Ashford. This role is ideal for someone operating at strong 1st Line level or early 2nd Line who wants broader exposure and clear development.

You will join a busy, collaborative service desk supporting a wide range of external clients. The environment is structured but fast-moving, and you will gain hands-on exposure across desktop, Microsoft 365, and core infrastructure support.

This is an office-based role designed to support learning, knowledge sharing, and technical progression.

Acting as a key point of contact for incoming support tickets

Troubleshooting Microsoft 365 and Windows desktop issues

Managing Active Directory tasks (users, permissions, group policy)

Investigating basic networking issues (DNS, DHCP, TCP/IP)

Occasionally attending client sites (if at 2nd line level)

Experience in some of the following is beneficial:

You do not need everything solid fundamentals and the right attitude matter most.

Full driving licence beneficial (not essential at 1st line level)

Why Join?

If you are currently in 1st Line and edging into 2nd, or already operating at 2nd Line level and want a supportive MSP environment, this is well worth a conversation.