Marketing Content and Donor Manager

Marketing Content and Donor Experience Manager

Mission Aviation Fellowship (MAF) is seeking a passionate Marketing Content and Donor Experience Manager to shape and deliver a joined-up content and supporter experience strategy that strengthens connection, inspires generosity and builds long-term loyalty.

This is an exceptional opportunity for an experienced content and fundraising professional from a charity background to use their creativity and insight to deepen supporter relationships and help bring hope, healing and practical aid to some of the world’s most isolated communities.

Location:

Folkestone, Kent or Cranfield, Oxford (hybrid working).

Contract:

Permanent, full-time.

• Shape how we tell our story and how supporters experience the mission, crafting powerful, joined-up journeys.
• Lead the creation of compelling hybrid print and digital products that feel seamless, personal and purposeful.
• Orchestrate appeals, magazines, emails and campaigns into coherent supporter journeys, using data to grow income, strengthen retention and reach new generations of supporters.
• Own the roadmap for content and donor experience.
• Lead editorial direction, copywriting and content quality across digital and print channels.
• Use performance dashboards, testing and insight to continuously optimise engagement and income.
• Manage agencies and suppliers while coaching colleagues in best practice.
• Ensure strong governance around GDPR, accessibility, ethical fundraising and data quality.

• Experience leading content and/or donor engagement across print and digital in a fundraising or charity context.
• Experience delivering successful integrated campaigns and journeys that grow donor income across a range of hybrid and digital platforms.
• Experience with CRM and/or marketing automation and working with data selections and segmentation.
• Experience managing stakeholders and/or small teams and agencies in a matrix environment.
• Knowledge of GDPR and/or PECR, fundraising regulations, accessibility and ethical fundraising practices.
• Familiarity with Scrum and sprint methodologies.
• To be educated to degree level or have equivalent professional experience.

Mission Aviation Fellowship (MAF) is a Christian organisation that uses light aircraft to deliver practical help, physical healing and spiritual hope to some of the world’s most remote and inaccessible communities. For 80 years, MAF has been working in partnership with hundreds of other organisations to enable access to medical care, education, livelihood training and long-term support in over 24 low-income countries.

Salary of £40,000 per annum; additional benefits include a non-contributory pension scheme, annual leave entitlement of 22 days plus 8 paid public holidays, death in service payment, access to an Employee Assistance Programme, and generous professional growth opportunities.

Webrecruit and Mission Aviation Fellowship UK are equal opportunities employers and value diversity. We are strongly committed to providing equal employment opportunities for all employees and all applicants for employment.