Front Desk Associate; Part-Time

Overview

Front Desk Associate (Part-Time) at First Service Residential. The Front Desk Associate supports the operations of the association through customer support at the onsite facility, including front desk reception duties, community event support/management, and administrative functions.

• Coordinate and administer facility usage; assist in monitoring adherence to policies and guidelines.
• Respond to homeowner inquiries.
• Assist in the implementation of all Association and First Service Residential sponsored community events when requested.
• Front desk operations, including telephone and clerical activities, interfacing with residents, and other duties as necessary.
• Handle customer service calls and issue corresponding work orders, in accordance with established procedures.
• Receive all material delivered to the onsite office, process it, and forward to the responsible parties.
• Handle all aspects of resident registration and maintain appropriate computer and paper files.
• Assist with preparing architectural plans for ARC review and with creation of follow up letters.
• Create and send violation letters for parking and trash container violations.
• Assist with quarterly newsletter creation.
• Must be able to handle multiple tasks concurrently.

• Must be knowledgeable and adept with Connect, Microsoft Outlook, Word and Excel.
• Professional attire required.
• Must have administrative background and be able to demonstrate organizational skills and the ability to prioritize.
• Demonstrates effective oral and written communication skills.
• Must be able to independently answer and place telephone calls.
• Must be able to sit at a desk for long periods of time.
• Excellent customer service skills; proactive in seeking additional work when assigned tasks are completed.

Monday–Thursday 10am–3pm and Fridays 8am–5pm

• Some college or technical education.
• Previous customer service experience.
• Proficient in English; bilingual Spanish helpful.
• Excellent general math skills; strong reasoning ability and analytical skills.

• Must be able to lift 25 lbs.
• Finger dexterity for typing/using a keyboard.
• Verbal ability to communicate with homeowners, co-workers and Board members.
• Ability to write effective correspondence.
• Must have use of a vehicle, possess a current driver’s license and state-mandated vehicle insurance with First Service Residential listed as certificate holder.
• Must be able to hear to receive telephone calls and voicemails.
• Must be able to sit for long periods and keyboard at a computer terminal.
• Must be mobile to move around the office to manage copies, mail, faxes, and oversee facility usage.
• Occasional overtime may be required; consistent, punctual, and regular attendance required.

• Medical, dental, and vision plans (full-time and part-time 30+ hours);
  Part-time 20+ hours qualify for dental and vision.
• 401K match; paid time off including vacation, sick leave, and company holidays.
• Pet insurance;
  Verizon discount; tuition reimbursement; legal services.
• Wellbeing support, domestic partner coverage, health savings account, flexible spending account.

First Service Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. We are committed to associate satisfaction and growth and hold a Great Place to Work certification, reflecting a positive and inclusive workplace culture. Our 19,000 associates receive competitive salaries and comprehensive benefits, plus career training and professional development support.

The information in this description outlines the general nature and level of work performed by employees within this classification and is not intended to be an exhaustive inventory of duties. First Service Residential is an equal opportunity employer. Applicants will be considered without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, or any other protected characteristic.

All offers are contingent upon a satisfactory background check.