Truck Scale Operations Associate

Job Summary

The Truck Scale Operations Associate is primarily responsible for supporting truck scale operations through the accurate weighing, recording, processing, and documentation of inbound and outbound material transactions while ensuring compliance with company quality, operational, environmental, and safety standards. This position serves as a key point of coordination between drivers, customers, transportation personnel, yard operations, and management to maintain efficient material flow and accurate operational records.

The Truck Scale Operations Associate, although based in Fond du Lac, will provide truck scale coverage at multiple Wisconsin locations, including Fond du Lac, Green Bay, Manitowoc, and Sheboygan. Regular travel between locations is required to support operational needs and business continuity. In addition to scale responsibilities, this position provides administrative support for multiple departments and may provide operations support as needed, including serving as a backup Retail Customer Service Associate during employee absences, vacations, peak workloads, or other operational requirements.

Retail customer service responsibilities are secondary to the primary scale operations function.

Essential Functions

Truck Scale Operations

• Accurately weigh inbound and outbound materials while adhering to company quality, environmental, and safety standards.
• Enter customer, commodity, container, and load information into company systems.
• Verify transaction accuracy and maintain detailed operational records.
• Perform daily scale checks and ensure transactions are processed accurately and timely.
• Maintain accurate records of inbound and outbound loads and supporting documentation.
• Coordinate truck traffic and material flow utilizing radios and other communication methods.
• Support material qualification and grading processes in accordance with company procedures.
• Ensure compliance with material acceptance requirements, operational policies, and established procedures.
• Travel as necessary to provide scale coverage and operational support at Fond du Lac, Green Bay, Manitowoc, and Sheboygan facilities.

Administrative & Operations Support

• Perform clerical and administrative functions supporting multiple departments.
• Maintain organized records, reports, files, and transaction documentation.
• Enter operational information accurately into company systems.
• Assist with reporting, documentation, and information requests.
• Provide operational support to managers, drivers, yard personnel, transportation staff, and other departments as needed.

Other Duties / Responsibilities

• Provide backup Retail Customer Service Associate coverage as needed.
• Greet customers, vendors, visitors, and drivers in a professional and courteous manner.
• Answer and direct incoming telephone calls.
• Assist customers with general inquiries, transactions, payments, and operational questions.
• Process customer payments and maintain supporting documentation when assigned.
• File daily paperwork and maintain document retention standards.
• Support departmental projects, operational initiatives, and peak business periods.
• Perform other duties as assigned.

Required Skills / Abilities

Knowledge & Technical Skills

• Proficient with Microsoft Office Suite or related software.
• Ability to accurately enter and maintain data within company systems.
• Ability to operate office equipment including computers, calculators, scanners, copiers, and communication devices.
• Strong mathematical aptitude and transaction-processing skills.
• Ability to maintain accurate records, documentation, and reports.
• Experience with scale systems, DL4, or similar business systems preferred.

Communication & Interpersonal Skills

• Excellent verbal and written communication skills.
• Ability to communicate effectively with customers, drivers, vendors, coworkers, and management.
• Strong customer service and relationship-building skills.
• Ability to interact professionally with individuals at all organizational levels.

Organization & Problem Solving

• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and deadlines.
• Strong analytical and problem-solving abilities.
• Ability to identify and resolve discrepancies in documentation and transactions.

Work Style

• Ability to work independently with minimal supervision.
• Ability to work collaboratively in a team environment.
• Ability to function effectively in a fast-paced and, at times, stressful environment.
• Ability to adapt to changing priorities and business…