Parts Department Representative

Parts Department Representative

Join to apply for the Parts Department Representative role at Quality Truck Care Center, Inc..

Location:

De Pere.

Quality Truck Care Center is a family‑owned business in The Fox Valley since 1986. We represent Western Star, Autocar and XCMG and are certified in Detroit, Cummins, CAT engines, Allison and Detroit Transmissions and Axles.

• Vacation with Rapid Accumulation up to 4 weeks!
• Additional Rapid Accumulating PTO time up to 192 hours
• Monthly Efficiency Bonus
• Uniforms
• Flexible Work Hours
• Health/Dental/Vision
• Supplemental Insurance Options
• HSA and FSA Plans!
• 401K with Employer Contribution
• Health and Fitness Membership Participation
• $140.00 Annual Boot Allowance
• Tuition Participation Plans
• Extensive OEM Training w/additional Compensation
• Personal Development Training
• Advancement Opportunities
• Apprentice Programs!
• Referral Reward Program
• Personal Financial Planning Program

Sells parts to customers at the counter, over the telephone, or through the repair shops.

• Assists customers in determining and selecting appropriate parts. Provides price quotes and other parts information.
• Informs customers of specials and companion part requirements, ensuring that the customer is exposed to the full product line.
• Assists technicians with the parts requisition process, ensuring that the Parts department receives a completed copy of the parts request or repair order. Ensures that all internal parts requests are billed on repair order.
• Represents Quality Truck Care Center in a professional manner, remaining friendly and courteous in all customer and coworker interactions.
• Pulls and fills parts orders from stock. Prepares orders for daily shipment, delivery, or pick up.
• Inspects cores received from customers. Tags for return to vendor. Issues customer credit upon receipt of credit from vendor.
• Notifies manager of out‑of‑stock parts or other department materials that require immediate attention. Locates out‑of‑stock parts from external sources and submits emergency orders, as necessary.
• Notifies customers and service advisors of receipt of special‑order parts. Informs Collision Center of parts order arrival and delivery date.
• Verifies will‑call and back orders weekly and returns to vendors. Follows up on back orders.
• Provides customers with their copy of invoices. Receives payment for retail purchases. Obtains credit authorizations or required signatures for charge sales.
• Issues credits for returned parts after verifying purchase and pricing by reviewing original invoice.
• Participates in annual physical inventory and weekly perpetuals.
• Assists manager with maintaining lost sales tracking program.
• Keeps front counter and parts areas clean and free of clutter. Performs weekly office cleaning in cooperation with the rest of the office staff.
• Stays informed of new products and product updates.
• Performs other duties as assigned.

• Six to twelve months parts experience or training, heavy‑duty truck experience preferred.
• Effective oral and written communication skills.
• High school diploma or equivalent.
• Valid Wisconsin Driver’s License.

Seniority level
:
Mid‑Senior level

Employment type
:
Full‑time

Job function
:
Supply Chain

Industries
:
Transportation, Logistics, Supply Chain and Storage

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