Hospital Bilingual Patient Advocate

Hospital Based Bilingual Patient Advocate

Join to apply for the Hospital Based Bilingual Patient Advocate role at Elevate Patient Financial Solutions®.

Location:

Fon du Lac, WI – 100% onsite at a hospital.

Schedule:

Monday‑Friday, 8:30 AM to 5:00 PM (full‑time).

Pay range: $18.00/hr – $24.00/hr final compensation will be based on skills and experience.

The purpose of this position is to connect uninsured hospital patients to programs that will cover their medical expenses. As a Patient Advocate you will evaluate eligibility for federal, state, and county assistance via bedside visits and in‑person interactions, guiding patients through the application process with empathy and efficiency, ensuring a 98% screening rate.

• Screen uninsured hospital patients at bedside to assess eligibility for assistance programs.
• Complete and track applications until approval.
• Document all cases accurately in MPower and hospital systems.
• Provide exceptional customer service at all times.
• Participate in training to apply new content to patient interactions.
• Maintain assigned work queue of patient accounts.
• Collaborate with hospital staff, case managers, social workers, and financial counselors.
• Answer and make outbound calls, track paperwork for Medicaid enrollment and renewal via MPower.
• Maintain timely contact with applicants and government agencies by phone or structured daily queue.
• Assist applicants with additional reports, appointments, transportation, and home visits as needed.
• Inform clients of approvals and denials in a timely manner.
• Attend required training to stay updated on regulations.
• Show regular and timely attendance.
• Perform all other duties as assigned.

• High School Diploma or GED preferred.
• Prior hospital experience preferred.
• Adaptability to changing processes, systems, and programs.
• Professional experience with state and federal assistance programs.
• Critical thinking skills.
• Ability to navigate hospital environment during shift.
• Proficient with Microsoft Office Suite, especially Excel and Outlook.
• Fluent in Spanish and English, with effective oral and written communication.
• Ability to multitask to meet performance metrics.
• Dress according to client dress code.

• Medical, Dental & Vision Insurance
• 401(k) – 100% match on first 3%; 50% match on next 2%
• 15 days of PTO
• 7 paid holidays
• 2 floating holidays, including 1 Elevate Day
• Pet insurance
• Employee referral bonus program
• Teamwork oriented culture with opportunities for career growth

Elevate

PFS is an Equal Opportunity Employer. The job description is subject to change as the employer’s needs evolve.