Front Desk & House Keeping

Front Desk

Duties include:

• Manage Check-ins and Check-outs: Greet guests, verify IDs, issue room keys, and process final payments securely.
• Handle Guest Communications: Answer phone calls, respond to emails, and provide accurate information about hotel services.
• Resolve Issues Promptly: Listen to guest complaints, solve room or service problems, and ensure customer satisfaction.
• Coordinate Room Status: Work directly with housekeeping and maintenance to ensure rooms are clean and ready for arrivals.

Housekeeping

Duties include:

• Clean and Sanitize Rooms: Vacuum floors, dust surfaces, scrub bathrooms, and disinfect high-touch areas like remote controls and door handles. [1, 2]
• Manage Linens and Amenities: Strip used bedding, make beds to hotel standards, and restock toiletries, fresh towels, and complimentary items. [1, 2, 3]
• Report Maintenance and Safety Issues: Inspect room fixtures, light bulbs, and appliances during cleaning and immediately notify maintenance of any damage or repairs needed. [1, 2, 3]
• Maintain Common Areas: Keep public spaces like lobbies, hallways, elevators, and public restrooms pristine and welcoming for guests throughout the shift. [1, 2, 3]