EMR Applications Specialist; Org Wide

Join our award winning culture as we serve members in your area!

• Monitor the EMR applications and related systems, document and analyze problems.
• Supports EMR and related systems performance by evaluating and resolving end user questions submitted through LCI’s helpdesk.
• Create and monitor automated Microsoft workflows related to end-user processes.
• Assist with implementation of configuration changes within the EMR and supporting systems, document configuration elements.
• Test operational functions in the EMR test systems including when features are updated or new features are rolled out.
• Assist with creating and maintaining training materials and end-user tools which may include both written and recorded materials.
• Coordinate liaison activities in area of responsibility between LCI, EMR and related system vendors, as well as LCI’s Third Party Administrator.
• Maintain the confidentiality of client information and protected health information as required by State and Federal regulations, including the Health Insurance Portability and Accountability (HIPAA) Act of 1996.

Under the general supervision of the EMR Applications Manager, this position supports care management to ensure delivery of high quality and cost-effective care by supporting the administration and function of the Electronic Member Record (EMR) application and related systems. Responsible for creating and maintaining tools necessary to implement, test, and train configuration of the EMR application and related systems.

• Monitor the EMR applications and related systems, document and analyze problems.
• Supports EMR and related systems performance by evaluating and resolving end user questions submitted through LCI’s helpdesk.
• Create and monitor automated Microsoft workflows related to end-user processes.
• Assist with implementation of configuration changes within the EMR and supporting systems, document configuration elements.
• Test operational functions in the EMR test systems including when features are updated or new features are rolled out.
• Assist with creating and maintaining training materials and end-user tools which may include both written and recorded materials.
• Coordinate liaison activities in area of responsibility between LCI, EMR and related system vendors, as well as LCI’s Third Party Administrator.
• Maintain the confidentiality of client information and protected health information as required by State and Federal regulations, including the Health Insurance Portability and Accountability (HIPAA) Act of 1996.

• Associate’s degree in Information Technology, other related field, or equivalent combination of education and experience (includes knowledge, skills, and abilities).
• A minimum of three to five (3-5) years of care management experience is highly preferred.