System Consultant; Network & Infrastructure

System Consultant (Network & Infrastructure)

Job Location (Short):
Madison, United States

Workplace Type:
Remote

Req

Up to 25% annually.

Candidates may be located anywhere within the United States and should be comfortable supporting customers across multiple U.S. time zones.

We are looking for a System Consultant to help design, implement, and support the infrastructure behind our public safety product suite. In this role, you will work directly with customers, internal architects, vendors, and project teams to deliver reliable on-premises and Azure-based solutions for mission-critical 911 environments.

• Partner with customers and internal teams to understand technical requirements and translate them into secure, scalable infrastructure designs.
• Communicate technical concepts clearly to both technical and non-technical audiences.
• Deploy and integrate servers, virtualization platforms, storage, and networking components into customer environments.
• Administer and support Windows Server, failover clustering, Active Directory, and Microsoft SQL Server environments.
• Maintain and support core infrastructure platforms, including hypervisors, virtualized environments, storage systems, firmware, and supporting services across internal and customer-facing environments.
• Implement, validate, and document backup, recovery, failover, and update procedures that support business continuity and reliable OnCall solution operations.
• Create and maintain customer environment documentation, including architecture drawings, standards, and repeatable processes that improve delivery consistency and long-term support.
• Coordinate with vendors and internal teams to procure, stage, configure, and deploy customer hardware.
• Administer firewalls and related security controls in support of secure customer deployments.
• Configure and troubleshoot VPN connectivity between Azure and customer locations.
• Monitor environments, respond to alerts, and troubleshoot issues through resolution.
• Apply reliability, security, and performance best practices across on-premises and Azure deployments.
• Recommend practical tools, standards, and technologies that improve implementation, operations, and long-term support.
• Stay current with emerging infrastructure technologies and apply them where they improve reliability, efficiency, or customer outcomes.

• Minimum of 10 years of experience in information technology, including at least 5 years managing mission-critical infrastructure in environments such as public safety, healthcare, telecommunications, or similar high-availability settings.
• Experience deploying and supporting infrastructure in customer environments, including on-premises and/or Azure-based solutions.
• Hands‑on administration experience with Windows Server, Active Directory, DNS, and Microsoft SQL Server, including clustering, high availability, or Always On technologies.
• VMware administration experience, along with strong server and enterprise storage fundamentals.
• Working knowledge of networking and security concepts, including firewalls, VPNs, segmentation, and secure connectivity.
• Ability to troubleshoot across systems, prioritize issues, and drive problems to resolution.
• Strong communication skills and comfort working directly with customers, vendors, and cross‑functional teams.
• Strong documentation habits and a mindset for building repeatable, scalable processes.

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• Exposure to Azure networking, including site‑to‑site VPNs, routing, and connectivity troubleshooting.
• Experience with scripting or automation tools such as Power Shell, T‑SQL, VBScript, Terraform, or Ansible.
• Experience…