Service Product Manager

Are you ready for what’s next?  Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond.  Brunswick believes “Next Never Rests,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation.

Location:

Fond du Lac Workplace Category:
Hybrid (3 days onsite)

Travel Required:

None Direct Reports:
No

Pay Range:  86,Visa Sponsorship:
Applicants must be currently authorized to work in the United States.  This position is not eligible for employment visa sponsorship now or in the future.

Innovation is the heart of Brunswick. See how your contributions will help transform vision into reality:

Position Overview:

As part of the talented Customer Experience team, you will be responsible for conveying Service needs to the product teams; acting as the interface between the dealer/customer/boat builder and the product team. This position is involved in new product/model introductions, analyzing field failures, answering product related questions to dealers, OEMs, field staff, and others. The position communicates Service information from the field to Engineering.

The position manages communication to the field about product fixes and other issues.

At Brunswick, we have passion for our work and a distinct ability to deliver.

Essential Functions:

Provide Service guidelines to product teams

Provide input as subject matter expert for operator’s, installation, and service manuals

Participate in review process for product and service literature

Provide support and input for the Parts Catalog team Provide direction for accessories and kits Document detail of changes for presentations and training

Participate in activities related to warranty reduction

Communicate with customers and dealers as required

Monitor and respond to the CPR (Current Product Request) system

Monitor and respond to early warning Known Issues List items and submit relevant CPRInitiate and write service bulletins and memos

Support all aspects of Mercury University with a focus on video and curriculum development

Relay field service information to the appropriate groups

Provide training for Technical Account Managers, Product Application Engineers, and internal Service personnel

Diversity of thought and experiences is fundamental when imagining the unimaginable. Certain skillsets/experiences are necessary; however, others can be developed along the way.

Required Qualifications:

Thorough knowledge of Outboard and Mer Cruiser product

Strong mechanical aptitude

Thorough knowledge of 4-stroke engines and engine control systems

Thorough knowledge of Mercury Helm Control systems

Understanding of 2-stroke engines and control systems

Understanding of Diesel engines and control systems

Understanding of emissions control devices as it applies to gasoline engines

Understanding of Marine Electrical system layout and integration

Thorough knowledge of Mercury Diagnostic tool platforms

Understanding of customer service philosophy and procedures of the company

Verbal and written skills for communicating effectively with all levels of the organization

Interpersonal skills for dealing with others effectively

Ability to take on assignments on short notice and meet tight deadlines

Knowledge of Microsoft Office (Word, Excel, PowerPoint, Access)
Associates degree in Engineering or related field (or equivalent experience)3+ years of marine engine experience

Previous Lean Six Sigma or Design Thinking experience

Preferred Qualifications:

Bachelor’s degree in Engineering or related field (or equivalent experience)5+ years of marine engine experience The hiring range for this position is…