Field Service Technician

Position Overview

As part of the talented Customer Experience team, act on the front line to provide world‑class service to Disney and its rental and work fleet of boats. The technician must assure that all motors and boat controls are functioning properly, and that engines maintain "show‑ready" appearance. This position is located in Lake Buena Vista on Disney property.

• Receive requests from Marina staff (in person, phone, or email) regarding boat status to understand and prioritize current needs.
• Provide on‑site marine service at assigned customer locations.
• Provide service dockside or at a maintenance facility.
• Work under tight deadlines to ensure boats are ready at rental time.
• Diagnose engine performance, rigging, controls, and gauges using test equipment and laptop diagnostic software.
• Provide maintenance services to Mercury products and related boat hardware to factory specifications.
• Keep detailed service logs.
• Safely and properly operate equipment (i.e., trucks, tractors, trailers, and boats) to perform boat and engine rigging, de‑rigging, and boat launching and removal.
• Maintain work area in a neat and orderly manner.
• Work weekend day(s) as part of a 5‑day schedule and be able to rotate days off as schedule changes.
• Behavioral skills: positive work attitude; motivated self‑starter; integrity and professionalism; adaptable and flexible to change; organized time‑management skills; good interpersonal communication skills with customers and management; sense of urgency; ability to meet deadlines; able to work both independently and as part of a team.

• High school diploma or equivalent.
• Minimum 2 to 4 years servicing outboards, stern drives, rigging, and boat repair (training/school time may count).
• Ability to diagnose and repair marine engines, drives, rigging, and controls.
• Computer literacy and experience with Microsoft Word and Excel.

• Experience in customer service.

The anticipated pay range for this position is $53,100 – $83,800 annually. The actual base pay offered will vary depending on job‑related knowledge/skills, relevant experience, business needs, and geographic location. In addition to base pay, this position is eligible for an annual discretionary bonus.

This position is eligible for Brunswick's comprehensive and high‑quality benefits offerings, including medical, dental, vision, paid vacation, 401(k) (up to 4% match), Health Savings Account (with company contribution), well‑being program, product purchase discounts, and more. Details about our benefits can be found here.

Whatever tomorrow brings, we’ll be at the leading edge. As the clear leader in the marine industry, we’re committed to our values and supporting our exceptional people. We offer and encourage growth opportunities within and across our many brands, and we’re proud of being recognized for making a splash with numerous awards.

Mercury Marine is a world‑leading manufacturer of marine propulsion systems. A $2.6 billion division of Brunswick Corporation (NYSE: BC), Mercury designs, manufactures, and distributes engines, services, and parts for recreational, commercial, and government marine applications worldwide.

Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by federal, state, or local law. If you require accommodation during the application or interview process, please contact h for support. For more information about EEO laws, visit the relevant website.