Quality Systems Engineer

About TTM

TTM Technologies, Inc. – Publicly Traded US Company, NASDAQ (TTMI) – Top‑5 Global Printed Circuit Board Manufacturer. TTM Technologies, Inc. is a leading global manufacturer of technology products, including mission systems, radio frequency ("RF") components, RF microwave/microelectronic assemblies, and technologically advanced printed circuit boards (PCBs). TTM stands for time‑to‑market, representing how TTM’s time‑critical, one‑stop design, engineering and manufacturing services enable customers to reduce the time required to develop new products and bring them to market.

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The Quality Systems Engineer is a liaison between TTM internal department functions (manufacturing, process engineering, front end engineering, etc.) and customer source, assisting with continuous improvement functions, customer issues and complaints, and quality verification processes for quality assurance and system functionality.

• Act as customer point of contact for all customer communications regarding processed or in process product, including use of customer‑designed systems and databases for deviation requests and other customer notification functions.

• Assist with requesting and communicating with customer source inspectors.

• Communicate customer concerns regarding quality packaging, product issues, or general quality concerns after product shipment, including maintaining and issuing returns and complaints.

• Maintain and integrate all active quality systems for return and complaint processing, ensuring coherent communication between email notification, internal portals, customer portals, and accounting documentation from opening to closure.

• Identify, interpret, and apply customer requirements to active and shipped products; trained to use customer‑specific references and general PCB specifications.

• Interpret and analyze customer requests, communicating with customers for clarification and follow‑up questions to assist the quality department.

• Use in‑house tracking system to monitor remakes resulting from customer issues or changes, communicating effectively between manufacturing, process engineering, and front‑end engineering.

• Analyze product and returns to establish preliminary investigation for issues, communicating findings within the quality department and relevant parties.

• Assist in continuous improvement functions—corrective actions, preventive actions, failure analysis—acting as liaison between TTM functions and the customer, investigating issues, compiling evidence, formatting written communication of actions, and following up for verification.

• Assist in process verifications such as SPC data generation, Zero Defect Plan (ZDP) maintenance, and internal process auditing, reviewing, interpreting, and applying data and quality system specifications to ensure company processes meet industry standards.

• Procedural updates and follow‑through to ensure all improvement changes are consistent within quality process documentation and that appropriate personnel are trained to these changes.

• Documentation audit and approvals, auditing and validating quality packages to ensure deliverables are present and accurate, uploading quality packages onto customer portals as applicable.

• Establish format and generation of AS9102 FAI reports.

• GD&T—understanding customer blueprints and correlating requirements to physical product measurements.

• Coordinating outside service for customer specific requirements.

• Able to read, write, and communicate in English to the extent necessary to perform the job functions.

• Continuous improvement capabilities are a plus (Zero Defect, PPAP/APQP, Gauge R&R).

• Understanding of statistical analysis is a plus.

• Able to understand concerning technical requirements.

• Able to effectively communicate with others, both basic and technical concepts.

• Possess strong customer service skills.

• Excellent computer skills with proficiency in Microsoft Office and peripheral devices.

• Self‑starter with ability to do follow‑up to completion without supervision.

• Understands basic corrective/preventive action concepts (8D, 3x5 Why).

• W…