Electronic Health Records Support Analyst

Forest Grove Campus - Forest Grove, OR 97116 Overview Position Type:
Exempt

Pacific University achieves excellence and distinction by investing in exceptional people to think, care, create, and pursue justice in our world. We embrace discovery in a close and nurturing environment that leads to genuine transformation. Our community is diverse, sustainable, and dedicated to discovery and excellence in teaching, scholarship, and practice.

At Pacific University, we thrive in an extraordinary environment, surrounded by the beauty of the great Pacific Northwest, with campus locations in Forest Grove and Hillsboro. We humbly acknowledge and thank the original caretakers of the lands on which we live, work, teach, and acquire and share knowledge.

EHR Support Analysts will oversee the implementation and ongoing management of electronic health records (EHR) and other clinic related software applications in collaboration with the Sr. Analyst.

Performs duties independently with minimal supervision, dealing with multiple priorities. Decisions are made within general policy guidelines, but must require collaborative and unique decision‑making for each situation. Mistakes/errors may result in unhappy clinic customers, damage to the academic experience of faculty and students resulting in poor image of the clinic or University. Situations of work stoppages caused by the EHR and supporting software issues require prompt and immediate attention and resolution.

• Provide direct support to clinical, operations, and patient care teams to facilitate the introduction, acceptance, integration, and optimal use of the Epic application in the clinics assigned.
• Collaborate with clinic leadership and end users to identify opportunities for efficiencies in clinic operations, clinical practice support, and improved health outcomes.
• Provides support for Topcon Harmony PACS and other clinical applications at Pacific University clinics.
• Responsible for chart corrections and patient merges within Epic and Topcon Harmony.
• Responsible for creating and maintaining Provider Master File (PMF) records and Epic User Accounts within Epic as well as user accounts within other clinical applications such as Harmony, Compulink Advantage, and Artera.
• Tests Epic Enhancement and Service Packs as well as Topcon Harmony upgrades as they become available. Creates training material and provides end user training on changes being introduced through these system updates.
• Works closely with community partners to manage Intra Service Area Referrals through Epic.
• Facilitates changes within the Pacific Healthcare System as changes are introduced as part of workflow optimization, issue resolution, Epic upgrades or at the recommendation of University Compliance. Works with Healthcare Operations team to determine departments that are required to change.
• Manages projects pertaining to clinical applications as the need arises.
• Collaborates with OCHIN, Pacific University Colleagues, and end users in the development and optimization of workflows. Utilizes MS Visio to document new workflows or workflow changes.
• Creates end user training material in both PDF and video formats supporting the utilization of the Epic for all end users.
• Manages collaboratively with Healthcare Operations team an expansive online library of reference material, made available through the Service Portal Knowledgebase.
• Provides training to new workforce members, providers, and students prior to their start in clinic.
• Provides competency/efficiency training to existing users on changes to workflows and upgrades as implemented.
• Manages Artera software ensuring accurate integration with Epic's.
• Responsible for supporting all modules of Epic EHR used at Pacific University (registration, billing, documentation, et cetera).
• Works closely with OCHIN and end users to troubleshoot and resolve issues pertaining to the Epic modules.
• Manages TDX Services Portal as part of managing incoming help requests from clinic staff, students, and providers.

• Demonstrates outstanding interpersonal communications skills and adult teaching…