Specialist , Financial Aid

Title: Specialist I, Financial Aid

Department: DT Financial Aid

Campus

Location:

South Campus

Employee Classification: CLR
- Clerical

Position Type: FT
- Regular

Grant Funded: No

Pay Frequency: Monthly

Compensation Details: Starting Pay - $37,900

Work Hours: This position requires evening availability. Monday
- Thursday, 10:00am - 7:00pm, and Friday, 8:00am
-5:00pm

Remote Eligible: This position is not eligible for remote work

This role is responsible for serving as the primary receptionist for current and prospective students for the Financial Aid Officeand assisting students with applying for and understanding how toreceive financial aid.

Essential Performance Requirements*

• Greets current and prospective students in the Financial Aid Office, directing requests and questions to the appropriateparty
• Provides financial aid application guidance to students,including the process once financial aid has been approved and distributed
• Files financial aid records and reports, posts information torecords, sorts and distributes mail, copies documents, answers telephone and performs similar duties
• Computes amounts and checks totals on various financial aidreconciliation reports
• Inputs and retrieves financial aid information in connection withthe responsibilities of serving financial aid students

• Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands for the worksite
• Completes all required training and professional development sessions sponsored through Tarrant County College (TCC)
• Supports the mission, values, goals, and principles of the College

• Works under the general supervision of the assigned department leader

* Performs Other Related Tasks as Required

The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

• High School diploma or General Equivalency Diploma (GED)
• One (1) year's working experience in supporting and serving customers

• At least one (1) year's working experience providing customer service in an office environment
• At least one (1) year's working experience in a college or university setting related to the Essential Performance Requirements

• Knowledge of higher education and college financial aid programs
• Skilled in excellent customer service and interpersonal relationships with varied populations, including strong listening,verbal, and written communication
• Skilled using computer applications and enterprise systems,including the Microsoft Office suite
• Ability to work effectively in a collaborative environment
• Ability to think critically to effectively solve and communicate problems in a fast-paced environment where the demands for work arevaried, and unpredictable in scope and volume
• Ability to analyze data and provide sound recommendations basedon policy, procedure, practice, and existing regulations

Physical Demands

The physical demands described here are representative of thosethat must be met by an employee to successfully perform the essential functions of this job. While performing the duties ofthis job, the employee is frequently required to sit; use hands tofinger, handle, or feel objects, tools, or controls; reach withhands and arms; and talk or hear. The employee is occasionally required to stand, walk, and climb or balance.

The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties ofthis job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock. Thenoise level in the work environment is usually quiet.

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