Case Aide

Washington County Community Services is seeking talented and motivated staff to join our Access Navigation Team who play a vital role in assisting with issues and making important connections to programs and services. Come join our innovative and progressive Department of Community Services in our mission to provide equitable access to services and support to ensure that individual and family needs are met.

Our values of equity, respect, integrity, innovation and data-informed decisions drive us to design an integrated access model intended to simplify the process and expand the ways in which residents can interact with community services staff, including but not limited to walk-in visits, web interactions and phone calls.

Washington County Community Services values your experiences, perspectives, and unique identity. We are committed to building and sustaining an equitable and inclusive work environment and believe diversity benefits and enriches our programs, our staff, and communities we serve.

• Assist residents in the service center and libraries with navigating support within the county and community
• Maintain knowledge of county services through trainings and meetings and staying up to date of program changes at the county, city and state level
• Navigate issues that residents may be facing and connect them to solutions and/or staff that will allow them to get the supports and services that they need
• Assist residents in gathering needed documentation and assist with application completion
• Maintain documentation requirements to include referrals and inquiries. Adhere to tracking compliance

• Experience interacting with and providing customer service to individuals from a variety of cultural and ethnic backgrounds
• Paid work experience or training in support or administration of public assistance programs and community resources.
• Paid work experience providing customer service in a high-volume setting.
• Paid work experience working with private and/or confidential client information.
• High School diploma (or equivalent), completion of an office support certificate/degree program is a plus.
• Demonstrates ability to learn to operate and utilize work equipment and technology.

Your training and experience will be rated based on the required application material submitted and the top scoring candidates will be forwarded to the hiring department for further consideration.

40 hours between the hours of 8:00 a.m.

- 4:30 p.m., Monday-Friday. Work hours will include some evenings and possibly weekend hours, as needed. Work schedules (hours and days) and location are subject to change based on department needs.

$24.71 Hourly

Washington County participates in the federal E-Verify program. This means that Washington County will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. If the Government cannot confirm that you are authorized to work, Washington County is required to give you written instructions and an opportunity to contact DHS and/or the SSA before taking adverse action against you, including terminating your employment.

Employers may not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents you present for use on the Form I-9.

The Case Aide-Community Services helps clients to obtain and maintain eligibility for social services and assists other professional staff in maintaining compliance with program requirements, and process financial transactions. Duties may vary depending on assigned program area.

This position requires a High School diploma (or equivalent) and three years (full time equivalent) of employment in a general office support position in a professional office setting; or, completion of an office support certificate/degree program and two years (full time equivalent) of employment in a general office support position in a professional office setting.

• Support and…