Service Manager

Service Manager - Fury Motors Forest Lake

Fury Motors

Fury Motors is seeking a dedicated and experienced Service Manager to lead all aspects of our automotive service department. This role is critical to delivering an exceptional customer experience, building strong service teams, and driving operational and financial performance at the dealership level.

The ideal candidate is a hands‑on leader with a passion for customer service, strong people‑management skills, and a deep understanding of fixed operations within an automotive environment.

Customer Experience & Service Operations

• Assist customers by clearly explaining recommended services, repairs, and timelines
• Match customer concerns and needs with appropriate service solutions
• Communicate proactively with customers throughout the service process
• Ensure a consistent, professional service experience aligned with Fury standards
• Maintain a service follow‑up system that supports repeat and referral business

Leadership & Team Management

• Hire, train, supervise, and develop all service department personnel
• Monitor performance and coach employees to meet service, quality, and productivity expectations
• Foster a positive, accountable team culture focused on collaboration and continuous improvement
• Partner with internal teams to support operational alignment and staffing needs

Business & Financial Oversight

• Establish department goals, performance metrics, and service standards
• Develop and manage the annual operating budget for the service department
• Create and support marketing and promotion strategies to drive new service business
• Stay current on new products, features, accessories, and required manufacturer training

• Minimum of 3 years of experience as a Service Manager in an automotive dealership environment
• Strong customer‑service orientation with proven leadership capability
• High school diploma or equivalent required (additional education a plus)
• Valid driver’s license with a clean driving record
• Driven, solutions‑oriented mindset with the ability to work cross‑functionally
• Strong communication, organizational, and problem‑solving skills

What We Offer

• Health insurance
• Dental insurance
• Basic Life insurance
• Voluntary Life insurance
• Short‑Term Disability
• Long‑Term Disability
• Paid Time Off (PTO)
• 401(k) with company match
• Competitive Compensation $60,000 - $200,000

At Fury Motors, we are passionate about the automotive industry and focused on meeting the needs of our drivers. Founded in 1963 as a small family business, we have grown into a trusted, family‑owned dealership group serving the Twin Cities Metro for over 50 years.

We offer new and pre‑owned vehicles, financing, auto repair, and maintenance—making Fury Motors a true one‑stop shop for all automotive needs. Our commitment to world‑class service, quality vehicles, and strong community roots continues to drive everything we do.