Ford Automotive Service Cashier

COMPANY OVERVIEW – Forest Lake Ford is an state‑of‑the‑art automotive dealership that is part of a well‑established highly respected family‑owned and operated dealer group that has been in business for over 40 years. We are dedicated to providing top‑quality vehicles and exceptional customer service. Our commitment to excellence makes us poised to become a leading destination for automotive consumers in Forest Lake and the surrounding communities.

$18 an hour

As a Cashier at Forest Lake Ford, you would be the first point of contact for customers, you will play a vital role in providing exceptional customer service and handling financial transactions for our automotive service and parts customers. Your ability to multitask, communicate effectively, and manage transactions efficiently will contribute significantly to our customer's satisfaction and the smooth operation of our service center.

• Greet customers warmly, answer inquiries, and provide information about services offered and related questions or concerns.
• Process payments accurately using cash, check and electronic payment systems. Ensure proper reconciliation of transactions at the end of each shift.
• Generate invoices for services rendered, accurately detailing charges and providing breakdowns of costs. Maintain meticulous records of transactions and customer information.
• Collaborate with service advisors to provide seamless customer service. Coordinate with the service team to ensure accurate billing for services performed.
• Address customer concerns regarding billing discrepancies or payment issues promptly and professionally. Escalate complex issues to management when necessary.
• Assist in maintaining a clean and organized cashiering area. Help with administrative tasks as needed, including digital filing and data entry.
• Adhere to all company policies and procedures regarding financial transactions, ensuring compliance with regulations. Safeguard cash and payment information to maintain security.
• Ensure that work areas and customer waiting areas are kept clean.

• Previous cashier or customer service experience, preferably in an automotive service or related industry. (Required)
• Excellent verbal communication and active listening abilities. Proficiency in handling customer inquiries and resolving issues. (Required)
• Strong attention to detail and ability to multitask in a fast‑paced environment. Capability to manage transactions accurately and efficiently. (Required)
• Comfortable handling cash, using POS systems, and basic computer applications. Ability to learn new software quickly. (Required)
• Ability to read and interpret documents such as repair orders and procedure manuals. Ability to write routine reports and correspondence. Ability to effectively present information in one‑on‑one and small group situations to customers, employees and the general public (Required)
• Flexible and willing to work Saturday. (Required)
• Able to walk, stand and work outdoors in various weather conditions. (Required)
• Must be able to lift to 20 pounds occasionally (Required)

• May be exposed to noise, dust and weather elements
• Fast‑paced, team‑oriented environment
• Must be able to bend, squat, stoop, kneel, reaching and perform moderate lifting.
• Frequent walking, standing, and driving
• Exposure to vehicle exhaust, fumes, cleaning chemicals

• Competitive pay
• Health, dental, and vision insurance
• Paid time off and holidays
• 401(k) retirement plan
• Employee discounts on vehicles and service
• Career growth opportunities within the dealership