Receptionist; Temporary Job Forest of Dean area,Lydney England UK,Administrative/Clerical

Position: Receptionist (Temporary Contract - 6 months)
Location: Lydney

Receptionist (Temporary Contract - 6 months)

We are looking for a friendly, competent individual to join our existing team. We seek someone who is flexible, adaptable, enjoys working with the public and is committed to providing an excellent, person‑centred service. The wellbeing of our team is of utmost importance to us; this post will be attractive to an individual who values being part of a team working together to achieve the common goal of excellent patient care.

We have two surgery premises, and the postholder will need to be able to work at both Yorkley Health Centre and Bream Surgery. Cover for absent colleagues is essential (both emergency cover when necessary and for planned absences).

Main duties of the job

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.

To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi‑disciplinary team members and external agencies such as secondary care and community service providers.

About us

We offer:

Employee Assistance Programme (free access to support and counselling)
Friendly and welcoming team

This role reports directly to the Reception Manager and will work alongside 4 other team members. We have a strong work ethic and continually strive to maintain our excellent local reputation. We continue to score high with patient satisfaction surveys and our Friends and Family Test feedback remains excellent.

Job responsibilities

The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

Maintain and monitor the practice appointment system

Process personal, telephone and e‑requests for appointments

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

Signpost patients to the correct service

Use all adopted computer systems to carry out administrative duties

Initiating contact with and responding to requests from patients, team members and external agencies

Clinically code data on Systm One

Photocopy documentation as required

Data entry of new and temporary registrations and relevant patient information as required

Receive and return patients notes using established system

Input data into patients healthcare records as necessary

Direct requests for information, i.e., insurance/solicitors letters and DVLA forms to the clinical admin team

Manage all queries as necessary in an efficient manner

Carry out system searches as requested

Maintain a clean, tidy, effective working area at all times

Monitor and maintain the reception and waiting areas and notice boards (including displaying health promotion material)

Support all clinical staff and management team with general tasks as requested

Action incoming emails and correspondence as necessary

Scan patient related documentation and attach scanned documents to patients healthcare records

Complete opening and closing procedures of the Practice in accordance with the duty rota

Carry out all administrative tasks as directed

Participate in the receptionist rota for out of hours cover

Participate in training, ensuring all mandatory training is up to date, be available for Protected Learning Time (PLT) and participate in organised training

Attend meetings as directed (usually in house, from time to time at other Practices or venues)

Person Specification Experience

Working in a team environment
Experience of working with the general public and patients
Experience of working in a primary care setting

Personal Qualities

Effective time management (planning and organising)
Ability to follow legal, ethical and professional policies/ procedures and codes of conduct
Ability to use own initiative, discretion, and sensitivity
Able to get along with people from all backgrounds and communities,…