Receptionist, Administrative​/Clerical

Lydney Health Centre (Part of GDOC)

We are looking for an enthusiastic and motivated receptionist to join our reception team in a friendly, forward thinking practice. Candidates will need to be computer literate with excellent communication skills, passionate about working in the NHS and helping to support the local community.

Receptionist
- Part-time (permanent) 14hrs with opportunity to pick up regular overtime/ cover.

Thursday: 8am - 1pm

Friday: 8:30am - 6:30pm

Closing Date:
Wednesday 7th October

Interview Date:
Wednesday 14th / Friday 16th October
- In person at Lydney Health Centre

• Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, whether in person, by telephone or electronically.
• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
• Undertake a variety of administrative duties to assist in the smooth running of the Practice including managing appointments and the provision of clerical support to clinical staff and other members of the Practice team.
• Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

Reports to:

Reception Manager
- Jenni Gavin

• On occasion opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols
• Maintaining and monitoring the Practice appointments system using Systm One
• Processing personal, telephone and electronic/online requests for appointments, visits and consultations, and ensuring callers are directed to the appropriate healthcare professional
• Processing and distributing incoming (and outgoing) mail (post and electronic)
• Using Anima.
• Taking messages and passing on information
• Filing and retrieving paperwork/electronic data
• Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
• Providing clerical assistance to Practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.
• Working conditions:
  
  Frequent, prolonged VDU use;
  Time-pressured environment;
  High levels of accuracy and attention to detail essential at all times;
  Exposure to distressing situations and written material;
  Requirement to wear uniform.

The job description for all G DOC workers also forms part of your job description.